Director, CRM Analytics

March Of Dimes Arlington , VA 22201

Posted 3 months ago


Responsible for analysis and reporting on all data maintained on the organization's internal and external constituent and fundraising systems and databases, i.e.: events database(s), CRM system.

  • Responsible for accurate and timely analytics based on extensive use of data, statistical and quantitative analysis

  • Manage specific analytics based on individual program and channel needs, including acquisition, retention, value, etc.

  • Evaluate trends, year-over-year results and provide analysis to enable accurate projections and drive strategic decisions about segmentation critical to revenue generation and donor stewardship.

Partner with assigned business leads to serve as subject matter expert on how to accomplish their objectives using knowledge of data and systems. Requires in-depth understanding of prospecting and moves management for Major and Mid-level giving and may include Events and Sustainer projects.

Participate in on-going development and modifications of CRM and related platforms assuring that CRM analytics will enable MOD to segment constituents and determine the effectiveness of business processes and marketing programs, Team with IT counterparts to deliver new functionality and reporting.

Provide data necessary for individual department budget preparation.

Position Qualifications


  • 8-10 years experience

  • Four year college degree or equivalent experience

  • Database marketing management and analysis; SQL. CRM experience. Experience with IT Business Analysis and management report design.

  • Advanced Excel skills, Power Query a plus, Statistical analysis and data display, Tableau a plus

March of Dimes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided here.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Manager Salesforce CRM Administrator

Deloitte & Touche L.L.P.

Posted 1 week ago

VIEW JOBS 1/7/2020 12:00:00 AM 2020-04-06T00:00 Manager, Salesforce CRM Are you passionate about customer relationship management (CRM) systems? Do you have solid work experience and knowledge in contact center technology and operations? Are you eager to support government and public sector clients? A career within our growing Contact Center practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess. Apply today! Work you'll do As a Manager in our practice you will: * Develop approaches to complex problems involving people, processes and systems * Manage the coordination of a multi-disciplinary team of in a way that leads to bold ideas and mission effectiveness as well as operational efficiency * Collaborate with designers, strategists and technologists to turn insights from research into technology solutions * Lead client-facing conversations that may challenge established perspectives on processes, systems and customers * Interpret client input and adjusting communication and narrative accordingly * Lead the synthesis of multiple work streams into a coherent and powerful narrative about the future, often within a digital context * Work side-by-side with leaders to set project direction and to identify new business opportunities direction and to identify new business opportunities The team Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients' customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation within the Government and Public Service market. We deliver set of customer focused work: * Customer Strategy | Help clients build capabilities to better understand customer and citizen value drivers and make choices about how to best serve the markets and segments through digital, social, and mobile channels; optimize program and service decisions and shape the most strategic issues on the customer and citizen engagement agenda * Customer Experience | Help clients improve the quality, nature and power of interactions between the customer, citizen and the organization across the lifecycle of awareness, engagement and service at each touch point. * Applied Innovation | Help clients rapidly design, prototype and launch new businesses, programs and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive mission success * Digital Strategy | Help clients understand, envision and articulate "digital" as a strategy aligned with their organization's mission and agenda – and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent Qualifications Required: * Bachelors or Master's degree in a relevant field (business, design, consulting, strategy) with a minimum of 8 years work experience * 5 or more years of experience in Salesforce CRM Administration and certification * Demonstrated experience as a client-facing advisor in the Federal sector * Professional experience within Contact Center technology and operations environment * Ability to obtain and maintain a security clearance as needed * Ability to travel up to 50% or more if needed Preferred: * Previous professional services or consulting experience How you'll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte's culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world. Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: E20NATMGRTR201-CM * * * * * * Deloitte & Touche L.L.P. Arlington VA

Director, CRM Analytics

March Of Dimes