Are you a seasoned Credit and Collections professional who also understand the Operations side of the business? Do you have strong leadership skills, including solid experience mentoring and developing teams?
Ingram Content Group (ICG) is hiring for a Director, Credit Operations to contribute to our team in LaVergne, TN just outside Nashville. This individual will lead a team of exempt and non-exempt associates tasked with timely processing of new account set up, cash application, hassle-free returns, credits and debits, and document scanning for digital storage. The ideal candidate will have lots of leadership experience as well as experience working in a consumer and product-based industry.
Want to join a key team that helps the world read?
At Ingram, our Accounting and Finance teams are collaborative, innovative and are recognized as change agents, partnering with skilled professionals across the country to generate new, impactful ideas. We are proactive, evolving and highly respected in our industry. We are flexible, have fun, and foster professionalism. Our focus on providing exceptional customer support differentiates us from competitors.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you are a professional in accounting and finance that is seeking a stable, adaptable team, we can't wait to meet you!
Hires, trains and supervises exempt and non-exempt staff in New Accounts, Cash Application, Credit Processing and Record Retention.
Provides mentoring for growth and self-development to New Accounts, Cash Application, Credit Processing and Record Retention associates.
Monitors and address training issues, performance issues and attendance.
Monitors daily departmental workload and allocates resources as needed.
Ensures all processing is accomplished in a timely and accurate manner.
Provides proper support for Credit and Sales staff, including but not limited to New Accounts, Cash Application, Credit Processing, Record Retention, and Terms of Sale maintenance.
Fosters and maintains a strong team concept throughout the Credit Operations area and with other groups in the Credit department.
Works with credit management to design and implement process improvements that improve productivity and efficiency of staff and reduce manual workload.
Prepares budgets and monthly benchmarking and variance reports.
Monitors purchases and payroll to assure compliance with budget totals.
Provides support and knowledge to other company projects as requested.
Attends meetings and assists in preparation of documentation, workflow studies, etc
A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
15 vacation days & 12 sick days accrued annually and 3 personal days
401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
Wellness program with access to local fitness centers and YMCA's for one low price - onsite gym and basketball court for associates
Avid reader? Numerous opportunities to engage with books and authors
Author events & book signings
Up to 40% discount off books at Ingram's First Edition Bookstore
Free card registration at the Nashville Public Library
Free advance copies available throughout our HQ in Greater Nashville
Discounted offers to self-publish with IngramSpark!
Encouraged continued education with our tuition reimbursement program
Financial and in-kind opportunities to engage with non-profits in your community
Company match program for United Way donations
Volunteer opportunities and in-kind drives for non-profits throughout the year
Take breaks or brainstorm in our game room with ping pong & foosball
Casual Dress Code
The world is reading and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.
Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish
Experience with MS Office, particularly Excel
Experience with mainframe systems
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