Director, Credit And Receivables Business Process

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

April 1, 2024

Shift:

Job Description Summary:

This is an individual contributor role

Position Overview:

This position is a direct report to the Senior Director, Order to Cash (OTC) Process Optimization Lead within Finance Services and will support Credit Risk Management and Accounts Receivable. The focus of this role will be aimed at implementing global strategy, process transformation; maintaining a strong controls and compliance environment; and ensuring execution of key global initiatives to drive improvements in end-to-end Credit Risk Management and A/R processes, systems, master data and related service delivery while balancing productivity and associate experience. The successful candidate will possess critical skills in the areas of business process leadership, the ability to influence and drive change, and technical depth in operations. This is an individual contributor role.

What You'll Do For Us:

Execute strategy, governance, and deployment of key global initiatives:

• Work with the OTC Senior Director of Process Optimization, and the service delivery lead of OTC to establish business process strategy on prioritized initiatives.

• Provide the vision and strategic direction for end-to-end Credit & Accounts Receivable process including upstream and downstream connections to ensure that Financial Services delivery meets business needs, is efficient, effective, and optimized, and provides the best possible client/associate experience.

• Understand and provide input into impact of process and systems improvements and changes while balancing complexities.

• Provide breakthrough thinking and drive innovative projects in partnership with a third-party managed services provider (MSP) and internal company stakeholders to push automation/digitization, process and service delivery efficiencies and effectiveness and overall productivity.

• Build long-term relationships with relevant function leaders to help identify and agree on strategic priorities and roadmaps for initiatives and change to drive business value.

• Supports the operational delivery of a standardized Account Receivables solution with the highest level of integration with third party systems including strategic solutions/partners (SAP, S/4, BRIM, FICA).

• Maintain strong internal controls and adherence to standards to ensure compliance with policies and the reasonable accuracy and consistency of data/information used for decision making as well as internal and external reporting and communications.

• Leverage deep operational knowledge of Credit Risk Management and Account Receivables to add business value through an active partnership with clients, providing them business insights and financial information timely and accurately.

Lead the implementation of global process improvement initiatives:

• Oversees process improvements to ensure efficient and accurate delivery processing, accounting, and record retention.

• Research (internal and external) best practices and leading technologies that can be used to drive productivity and associate experience. Define, document, and communicate when and how local geographies can adjust processes to comply with regulatory needs.

• Develops and leads formal process to identify high-impact, functional improvement initiatives; collect best practices and ideas from key stakeholders and regional teams.

• Works with NAOU, service and transformations leads, other associates from across the network, and Controls & Compliance to identify and execute process improvement opportunities balancing both end-user and operations perspectives to drive overall value.

• Ensures the Service Operations team is responsive, employs discipline in the areas of controls and accuracy, and can gain operational efficiencies wherever possible.

Responsible for managing business process leadership routines:

• Documents and maintains Credit Risk Management & Account Receivables processes in accordance with appropriate methodologies towards driving global standards, processes metrics and routines.

• Develops sustainable plans to create and maintain end-to-end Credit & A/R process playbooks that comprehensively describe the process, metrics, risks, controls and other related items.

• Defines and maintains the Credit & A/R documentation framework including tools, and standard templates needed to complete playbooks (in collaboration with overall process transformation leads network).

• Actively shares system and process knowledge with appropriate stakeholders and provide inputs to related governance as necessary.

• Develops key performance indicators/metrics to determine potential defects or issues ahead of time and complete root cause analysis to put mitigation plans in place.

• Coordinates the framework and ensures routines are in place with regional service delivery leads to review relevant metrics, reports and controls that ensure service delivery and other objectives are met.

• Coordinates and communicates all key related business processes and system changes with Integrated Services leaders and third-party vendors.

Qualifications and Experience:

• Bachelor's degree in accounting or finance preferred.

• 10 years of solid related work experience in a multinational company with a global footprint, leading OTC operations, process management, business planning, financial planning or management accounting areas involving influencing, communicating effectively, and managing the business needs of senior leaders across different international markets.

• End-to-end business process thinking, knowledge or present or "as-is" processes, and the ability to lead improvements that will constitute a desired "future state". Deep knowledge of process definitions, flow charting and process management techniques. Ability to establish and define processes, interrelationships, key controls and to continuously monitor and improve processes to facilitate the efficient and effective execution of business activities.

• Effective influencing to adopt change initiatives.

• Experience in developing, managing, and executing project plans.

• Ability to convert general data and findings into specific, actionable recommendations.

• Experience working within a complex team environment is highly desirable. Demonstrated ability to work independently and in groups to complete time sensitive projects within internal and external deadlines and success criteria.

• Customer centric focus and global orientation mindset. The ability to work with people at all levels in the organization is critical.

• Effective written and verbal communication skills, with the ability to effectively tailor approach to reach audiences at all organizational levels.

• Business acumen, financial competency, language fluency, effective communication, systems proficiency, change adaptability, flexibility, being able to operate in ambiguous situations, business partnership and collaboration, and innovation.

Skills:

Business Partnerships, Change Management, Influencing, Process Improvements, Project Management

Pay Range:

$144,900 - $168,000

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.