Director, CPQ & Billing

National Express Corporation Lisle , IL 60532

Posted 2 months ago

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC's corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at

We are hiring for CPQ and billing!

Are you interested in helping to build out a billing function to support revenue management in a collaborative environment? Would you enjoy partnering with functions across the business to drive this digital transformative initiative to a successful outcome?

National Express is looking for a Director of CPQ Billing to build out a billing function and assess metrics for business performance across a range of Quote-to-Cash business processes including quoting, pricing, sales, contracting, and revenue management. This role will work cross-functionally with sales, operations, commercial, finance, BI, and more to implement practical business solutions for CPQ billing. The ideal candidate is an energetic, self-starter with the ability to support projects through completion, provide ongoing recommendations and support business changes with excellent quantitative analysis and communication skills. This role will report to the Division CFO, Student Transportation and work closely with the Director, Commercial throughout the implementation process.

Responsibilities Include:

  • Participate in the development and help drive the adherence to relevant standards, guidelines, best practices, and procedures across the organization specifically, support commercial oversight of billing accuracy and invoicing across the portfolio

  • Work closely with internal customers, process owners, development teams, support teams, and other stakeholders to ensure that end-to-end solutions are delivered with quality and that expectations are met for functionality, reliability, and availability

  • Report on contractual billing metrics and report metrics to senior leadership and executives on a regular basis

  • Document and translate business requirements to Salesforce/CPQ functional roles

  • Support projects and initiatives to deploy new functionality and/or enhance existing functionality

  • Support end user training and documentation

  • Create test cases and test scripts in support of test plans

  • Document acceptance criteria and testing requirements for positive, negative and regression testing for user stories

  • Manage project status, timeline, risks for overall project or individual workstream

  • Partner with IT/Salesforce on solution design, advocating for optimized processes, out of the box configuration, efficient user experience and ultimately a positive customer experience

  • Analyze data on business processes and capabilities

  • Document insights for internal and external audiences

  • Develop and maintain user-friendly survey instruments

Qualifications Include:

  • 5 years of experience in CPQ, billing, strategy, finance, or operations

  • Conga CPQ Certification or similar

  • Salesforce Administration certification preferred

  • Experience implementing CPQ solutions for Conga, Apttus, Salesforce, or other CPQ solutions within Salesforce

  • Proficient in documenting requirements and solution design deliverables

  • Proven ability to work well independently and within a team environment

  • Demonstrates experience with cloud application architectures, data models, configuration, and customization

  • Degree in a Business, Finance, or Engineering area

  • Exceptional interpersonal and business writing skills

  • Customer focused, action oriented and committed to driving quality results

  • Ability to multi-task and work effectively in a fast-paced environment

  • Professional-level knowledge of Microsoft Excel

  • Knowledge of Sales, Pricing, Revenue Management domains, a plus

  • Knowledge in data management, a plus

Required Skills / Traits Include:

  • Drive Innovative Business Improvements: Develop new insights into solutions that result in organizational improvements; promote a work environment that fosters creative thinking, innovation and rational risk-taking

  • Balance Immediate and Long-Term Priorities: Seek to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals

  • Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations

  • Comfortable with learning new systems and ability to respond to changes, not afraid of change

  • Ability to rapidly learn and understand the business

  • Excited about technology and learning new tools

  • Work accurately in a fast-paced work environment

  • Ability to participate, organize or lead various projects

  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

  • Experience with quality assurance and data testing processes

  • Proactive problem-solving and trouble shooting

  • Strong attention to detail

  • Self-motivated and hardworking: able to work independently and without close supervision

  • Must demonstrate ability to communicate effectively at all levels of the organization

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

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Director, CPQ & Billing

National Express Corporation