Clarivate Analytics clients are the trailblazers and risk takers who come up with life-changing ideas. We're looking for our own trailblazers to help us keep providing clients some of the world's most trusted brands, spanning scientific and academic research, patent analytics, pharmaceutical and biotech intelligence and IP management.
We're an independent owned company with a rich heritage and a bold entrepreneurial mission. If you're excited by the thought of helping people and organizations go from new ideas to life-changing innovations faster, we're excited to consider you for a position at Clarivate.
The Director, Corporate systems engineering will work with the senior management team to define the long-term technology strategy, roadmap, and drive the plan through execution. Additionally, this person will be responsible for ensuring smooth operations of all corporate systems, tools, hardware across all global locations and corporate headquarters in Philadelphia, PA. The right candidate has a proven record of successfully collaborating with business stakeholders, providing sound architectural and technical direction to engineering teams and vendors, and defining and managing strategic technology plans that align with business needs.
You will lead a team of managers and IT professionals in support of Server Engineering, End User computing, management & Help Desk. The successful candidate will be self-motivated, highly self-directed and capable of working without close supervision and in cooperation with other functional units, possess excellent communication and presentation skills to be effective both up and down the leadership chain.
Oversee the technology support function. Define the helpdesk process and continue to refine the function as needed, work to implement changes, and ensure that all employees are receiving the support they require to perform their job functions. Manage IT staff, including hiring, training, evaluation, guidance, and performance management and monitor all functions within IT department to ensure compliance to work standards. Establish and maintain regular written and in-person communications with the executives, management and key stakeholders on projects regarding pertinent IT activities. Develop annual IT plan according to defined business goals and company strategic direction.
ITS Infrastructure & ITS Workplace
Provide leadership and direction over a 24x7x365 global IT operation
Create, implement, and maintain business continuity and disaster recovery plans, solutions, and corporate operations enterprise wide
Integrate and maintain operational compliance with enterprise security policies, standards, and procedures in lockstep with the CISO organization
Create, implement, and maintain a technology roadmap aligned to strategic business goals
Continuous improvement of operational procedures and customer experience by providing regular feedback (survey) on how to enhance, grow, and tune the operational process
Work with stakeholders (Business Units, CISO, Corporate) to define business and systems requirements for new technology implementations
Analyze existing operations and make recommendations for the improvement and efficient growth of the network infrastructure and IT systems
Enhance and maintain IT management functions aligned with the ITIL framework
Conduct research and remain current with the latest technologies and solutions in support of engineering and procurement efforts
Develop business case justifications and cost/benefit analyses for IT spending and initiatives
Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
Collaborate with Engineering, Program Management, Systems Administration and third-party infrastructure and tool providers
Bachelor's Degree in Computer Science, Information Management or similar discipline
15 years experience in hands-on engineering capacity as a software engineer, support engineer, Systems administrator, or similar role. 10+ years of leadership experience in information technology.
Prior experience as a functional leader within an enterprise-scale environment.
Experience leading multiple technology initiatives and work streams at once.
Skills & Attributes:
Broad technical knowledgeunderstanding of basic networking principals, and software engineering fundamentals.
Ability to set standards for proper support helpdesk methodology.
Ability to communicate architectures and technical ideas and incorporate new technological developments to enhance the consumer experience and business function.
Ability to lead presentations & meetings effectively, keeping on track and facilitating relevant discussion
Demonstrated ability to plan, prioritize and manage multiple projects and activities including securing appropriate resources
Excellent problem solving and analytical skills with proven record of applying knowledge and negotiation skills to facilitate resolution of complex issues
Logical Thinker; Ability to think creatively; Good overall business knowledge.
Excellent organizational and time management skills.
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.