Director, Continuity Of Operations (Coop)

The COOP Unit manages internal and external continuity planning for New York City, to include City agency outreach, training, exercises, technology coordination, reporting, and program support. With latitude for independent initiative and judgment, the COOP Director will oversee a team of COOP Project Managers (PMs) and Specialists. This team is responsible for coordinating with City agency COOP teams to build and maintain the City's ability to continue operations during emergencies. The Director will be responsible for citywide COOP program administration and key initiatives such as the essential service review. The Director will also work within NYCEM to continuously improve the agency's internal continuity program.

The ideal candidate will have COOP and emergency management experience, project management expertise, the ability to effectively communicate and facilitate, demonstrated experience with stakeholder engagement, and the ability to work in a fast-paced environment.

The COOP Director reports to the Executive Director of Strategic Operations and will conduct the following duties:

• Manage COOP program administration across City agencies, supporting them in planning, training, and exercising their agency COOP plans and enhancing their COOP programs;

• Coordinate the citywide account and associated training for the City's emergency mass notification platform;

• Host an annual COOP Conference for the 40+ City agencies participating in the City's COOP program;

• Lead NYCEM's internal continuity program, including COOP plan updates, an essential service review, as well as annual COOP exercise development and delivery;

• Coordinate COOP Unit inputs for grant reporting requirements;

• Promote and prioritize COOP Unit staff professional development;

• Help to expand the City's COOP practices through thought leadership;

• Manage multiple projects independently and provide project management support within specified deadlines;

• Create polished materials for a variety of audiences, including City executives, focusing on grammar, formatting, and standardization; and

• Support NYC COOP program elements, strategic initiatives, and special projects.

PLEASE NOTE THE FOLLOWING:

• The selected candidate will be assigned to an on-call Emergency Operations Center (EOC) team and will be expected to work non-business hours during some emergencies. These non-business hours include nights, weekends, holidays, and extended week hours outside of a 9AM-5PM schedule. The selected candidate will also participate in trainings to build skills and competencies in emergency response; will participate in drills and exercises associated with the on-call EOC team; and may volunteer to assist with Ready NY emergency

preparedness presentations to external groups. EOC teams are on call for three weeks at a time, with six weeks off in between.

• UASI- This position is grant funded through 8/24/2024 with the possibility of an extension.
• IN ORDER TO BE CONSIDERED FOR THIS JOB, PLEASE SUBMIT A SEPARATE COVER LETTER IN THE ATTACHMENTS SECTION OF THE APPLICATION PORTAL.

Minimum Qualifications

1 . A four-year high school diploma or its educational equivalent and eight years satisfactory full-time professional experience in one or a combination of the following: emergency management, fire or police services, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made. 18 months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2.A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience in one or a combination of the areas listed in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above; or

3.A master' s degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences, or related field, and three years of satisfactory full-time professional experience in one or a combination of the areas described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above; or

4.Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent and the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above.

Preferred Skills

PREFERRED SKILLS

• Experience in governmental or business continuity, including COOP plan development, business process analysis, business impact analysis, and risk assessment

• Experience in emergency management

• Experienced manager with ability to lead high-impact projects from start to finish

• Analytical experience (both qualitative and quantitative)

• Excellent oral and written communications skills

• Ability to manage multiple competing priorities in a fast-paced, high stress environment

• Professional certification in business continuity (e.g., ABCP or CBCP) - Comfortable with public speaking and possessing facilitation skills

• Experience working with business continuity software

• Experience working with emergency mass notification tools

• Graduate degree from an accredited school in a relevant field Studies have shown that women, people of color, and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge, skills, education and experience to meet qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.