Director, Compliance Risk Management - P&C

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Director, Compliance Risk Management - P&C to join our team. In this role, you will directly provide and manage a team providing second-line independent oversight on business products, services, and processes to ensure compliance with regulatory requirements. You and your team will play a critical role in helping manage market conduct examinations, data requests, and other regulatory interactions. You will foster outstanding working relationships with federal and state regulators. Above all, you will collaborate extensively with business partners, drive a culture of compliance, and demonstrate integrity and professional judgment while safeguarding the interests of USAA, its affiliates, and its members.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Provides oversight and manages through changes in the regulatory environment.

• Oversees compliance risk management activities in accordance with enterprise compliance policies and procedures.

• Directs the review and assessment of state and federal regulatory compliance requirements to include analysis of business impact for enacted laws/regulations and recommended company compliance actions to ensure regulatory compliance.

• Proactively identifies strategic and tactical regulatory solutions by providing compliance subject matter expertise for CoSA project/process/product initiatives.

• Directs the monitoring and managing of regulatory requirements and reporting.

• May manage federal/state regulatory agency relationships to obtain regulatory approvals and provides required regulatory feedback.

• Develops, monitors, and analyzes budgetary and/or operation performance of department resources.

• Provides operational compliance oversight for USAA, its affiliates, and USAA partnerships with external companies.

• Builds effective relationships with industry and regulatory authorities.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

What you have:

• Bachelor's Degree, OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (12 years total experience).

• 8 or more years of relevant work experience (internal/external audit, operational risk/compliance testing, quality assurance).

• 3 years of direct team lead or management experience required.

• Demonstrated experience interpreting and applying federal and state laws and regulations and guidance or operational risk principles/concepts.

• Experience working in a highly regulated environment.

• Advanced knowledge of testing techniques and data analysis principles, as well as the ability to interpret subsequent results.

• Previous experience developing executive briefs and presenting to key internal and external stakeholders.

• Demonstrated ability to communicate effectively at all levels of management.

• Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

What sets you apart:

• Proven ability to foster positive interactions with state and federal regulators and to achieve outstanding results in market conduct examinations or other regulatory audits.

• A demonstrated ability to communicate effectively with executive leadership, business partners, internal audit and other key stakeholders, and externally with regulators. A deep understanding of state regulatory requirements pertaining to property and casualty insurance, including requirements and procedures that apply to state market conduct examinations.

• Strong understanding of USAA Property and Casualty products and services.

• Excellent verbal and written communication skills with an ability to simplify complex topics.

• Risk and Compliance industry certifications or designations (MCM, CPCU, ARM, ARC, CCEP)

• Familiarity with establishing and maintaining process controls and documentation for large, complex issues, operations, or functions.

• Demonstrated ability to lead a high performing team and experience serving as a resource to less experienced team members.

• Previous experience with project management and ability to provide advice and guidance that confirms the end result will meet regulatory requirements. Experience executing a Property and Casualty compliance strategy, which should include the following: regulatory complaints oversight, assessment of regulatory requirements, proper supervision and guidance of business requirements to comply.

• High attention to detail, organized, and able to successfully manage large, complex, and time-sensitive matters.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550- $230,400.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.