Director, Commercial Lines

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Director of Commercial Lines, you will oversee our inside sales teams.

Coaches, guides, and directs managers to provide effective coaching and support to General Lines teams, members, and nonmembers with advanced knowledge of High Value Home lines products and/or Commercial Lines Products, procedures, carrier operations and underwriting. Facilitates the successful achievement of the business center quality, productivity, financial and staff development objectives. Working with multiple carriers and accountable for business results to include P&L and process ownership. Collaborating with carriers and third parties to determine future needs and determine business model of the future.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Leads a team of managers to provide High Value and/or Commercial Lines needs assessment while leveraging industry knowledge of products and specialized coverages delivered through multiple Agency alliance carriers and broker markets

• Supports achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management.

• Leverages knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success.

• Leads transnational change in the commercial operational team.

• Develops and implement sales culture while maintaining service excellence.

• Maintains high degree of General Lines industry expertise and knowledge of business segment and industry trends to facilitate and support the technical and interpersonal skills development of manager direct reports and their teams.

• Responsible for achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management.

• Collaborates with internal and external stakeholders (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage.

• Reviews key reporting results to include process adherence escalations and exceptions.

• Interfaces with external carriers and partners, leveraging knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of insurance sales and service experience to include at least 4 years of High Value insurance experience, Commercial Lines Insurance, or Agency or Brokerage experience.

• 2 years of direct-to-consumer sales and service experience.

• 3 years of management or leadership experience.

• 2 years of Agency or Broker experience.

• Understanding of Sales and Underwriting processes/practices.

• Experience managing multiple carrier relationships and performance with the use of carrier systems and reporting capabilities.

• Experience with High Value Agency Management Systems.

• Ability to work in dynamic and agile environment.

• Ability to work in a multi-functional highly collaborative working group.

• Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.