Marriott International Bethesda , MD 20813
Posted 5 days ago
Job Number 24105856
Job Category Human Resources
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
The Director, Command Center Communications will be responsible for the development and execution of Command Center Communications strategy in support of Marriott's digital and technology transformation. As an integral part of the Business Transformation Office's (BTO) Change Management + Communications team, the Director, Command Center Communication's primary focus will be to establish the communication strategy for The Power of M Command Center, including - but not limited to - developing the overall communications approach, creating communication templates, establishing the review and approval processes and coordinating with program and continent communication leads and with other engaged disciplines (e.g., Deployment, Learning).
The Director, Command Center Communications will leverage the BTO Communication tools and platforms to create unique processes that ensure the timely flow of information from the Command Center to hotels in the Launch phase of their deployment journey and will be a critical business partner to project, initiative and discipline leaders, ensuring key information is delivered to hotels.
This position will regularly interact with senior leaders across the BTO and will liaise frequently with key stakeholders across the program. The core accountabilities for this position are:
Establish and execute a strategy for identifying, implementing and continually monitoring and improving the effectiveness (e.g., distribution, content management, readability) of Command Center communications
Develop and manage Command Center Communications content creation, review + approval and distribution processes
Establish processes and templates to enable content creation and delivery by Command Center staff during off-hours
Support the Sr. Director, Command Center to ensure critical items and/or issues are being communicated to impacted hotels in a timely and effective manner to enable a successful launch
Partner with the BTO Communication leads to share issues being addressed by Command Center communications and ensure they are accounted for in future deployment communications as appropriate
CANDIDATE PROFILE
Education and Experience
8-10+ years' experience in communications - ideally in a high-paced, reactive environment - demonstrating a pattern of exceptional performance AND
4-year degree from an accredited university in Communications or related major OR
12+ years of total relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
Experience managing global communications vehicles, including editorial oversight and content management for websites, email distribution
Experience developing command center, issue triage and/or crisis communications or demonstrated ability to quickly adapt, develop and deliver upon communication needs
Possess exceptional written and oral communication skills, can develop clear, concise and logically written business communications as well as deliver recommendations effectively to key stakeholders and demanding audiences
Strong personal leadership, organizational, relationship-building and negotiation skills
Outstanding formal and informal presentation skills
Self-starter with self-confidence, enthusiasm and strong customer service orientation
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Experience with transformational change management, including large-scale, global systems deployment a plus
CORE WORK ACTIVITIES
Managing Work, Projects and Policies
Manages execution of overall Command Center communications strategy, ensuring implementations are consistent in processes, tools and services provided to customers with the overall BTO change management and communication strategy
Partners with the Senior Director and key stakeholders to develop and sustain a comprehensive global Operations-facing communications strategy
Proactively maintains calendar of all communication needs using established planning tools as appropriate to ensure high-quality deliverables
Identifies appropriate and timely way to respond to key issues reported to Command Center via established communication channels and opportunities to mitigate the same issues from arising in future deployment waves
Reviews all communications to ensure they fit within the existing BTO communications strategy and style guide
Builds relationships across Marriott - including all global program, initiative and discipline team leaders within Headquarters as well as Continent Communications partners
Lead and influence cross-functional teams to achieve results:
o Identifies approach, resources and responsibilities
o Solicits and incorporates stakeholder involvement and priorities
o Identifies success criteria and measurement
o Plans for ongoing tasks and responsibilities
Leading Team
Creates a team environment that models accountability, high standards, strategic risk tasking and innovation
Establishes best practices, methods, processes, tools and templates for successful execution of communications efforts, exceeding department goals
Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Demonstrates capabilities needed to meet or exceed expectations
Leads by example demonstrating self-confidence, energy and enthusiasm
Conducting Human Resources Activities
Acts proactively when dealing with employee concerns
Extends professionalism and courtesy to employees at all times
Communicates/updates all goals and results with employees
Establishes and maintains open, collaborative relationships with employees
Solicits employee feedback
Ensures orientations for new team members are thorough and completed in a timely fashion
Observes behaviors of employees and provides feedback to individuals
Additional Responsibilities
Provides information to supervisors, co-workers and subordinates by phone, in writing, email or in person in a timely manner
Manages group or interpersonal conflict
Informs and/or updates executives, peers and subordinates on relevant information in a timely manner
Manages time effectively and conducts activities in an organized manner
Presents ideas, expectations and information in a concise, organized manner
Uses problem solving methodology for decision making and follow up
Performs other reasonable duties as assigned by manager
MANAGEMENT COMPETENCIES
Leadership
Managing Execution
Building Relationships
Generating Talent and Organizational Capability
Learning and Applying Professional Expertise
o Basic Computer Skills
o Mathematical Reasoning
o Oral Comprehension
o Reading Comprehension
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International