Director, Cloud Business Operations

Vmware, Inc. Palo Alto , CA 94306

Posted 6 months ago

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Job Description

Director, Cloud Business Operations, VMware Cloud

Are you a dynamic leader able to lead a team of cross-functional experts though cloud transformation and change? This is an opportunity to impact VMware's largest business unit and growth area by driving scaled business operations for our cloud offerings. In this senior role, you will identify areas of optimization, define new business processes, and drive change for VMware Cloud solution running on AWS, AWS Outposts, and Dell. Your key business partners are Finance, IT, Backoffice, and Product Management. With a seasoned team of leaders, you will design, test, iterate, and scale end to end operations for SaaS Quote to Cash (Q2C) of current and not yet released product offerings.

You are a candidate with 10-15 years of industry experience with a focus on SaaS, AWS cloud infrastructure, business transformation, and data analytics. BS required, MBA preferred.


  • Turn complexity into simplicity. You will take inherited systems, policies, and processes to emerge with simple and streamlined cloud-ready business practices. The business functions include quote to cash processes for net new businesses, reporting and reconciliation of revenue, credits, payments, refunds, COGS forecasting, purchasing, approvals.

  • Drive major initiatives with industry leaders. You understand strategic business partnerships and can work closely with leaders and peers at AWS, Dell, and other external partners. You will represent VMware within these strategic partnerships to negotiate, align, and implement big projects. The projects range from launching new offerings with unique sales motions, ordering, invoicing, and reconciliation.

  • Presenting to senior executives is second nature to you. You must turn complex process details into business level discussions with senior executives to garner support for policy changes and new business operations.

  • Think big and design for scale. The business plan calls for exponential growth over the next three years. Your mission is to imagine into the future for scale, durability, and longevity.

  • Make data driven recommendations and decisions.Quantitative analysis and performing to KPIs is your passion. You will measure progress and impact to the business, lead internal and external reviews, and be a change agent for how we collect, analyze, and disseminate business performance.

Required Skills:

  • BA/BS in Computer Science or equivalent. MBA preferred.

  • 10-15 years of work experience in operations, finance, and business analytics

  • Experience leading large cross functional teams and managing through influence

  • Ability to understand and synthesize complex business process and data at enterprise scale and translate into execution level plans and processes

  • Deep analytical skills working with large data sets to deliver business insights

  • Executive presence and highly honed written and verbal communication skills

  • Experience working with external partners, vendors, and suppliers

  • Strong leader, self starter, and proven collaborator in a high paced and achievement-oriented environment

Preferred Skills:

  • Prior experience in implementing and leading Quote to Cash business processes in enterprise Software as a Service company

  • Prior management consulting experience in leading firms in the areas of Quote to Cash, business process management, finance operations.

  • Expertise in AWS cloud infrastructure and services

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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Director, Cloud Business Operations

Vmware, Inc.