Director - Clinical Operations

Access Healthcare is seeking an experienced RCM services leader to join our team in Manila as Director - Clinical Operations. The ideal candidate will have a Philippines Registered Nurse or USRN license, along with 10 to 15 years of relevant experience in managing healthcare BPO operations and a proven record of success in leading large teams.

Lead overall operations, service delivery, P&L management and transitions for assigned accounts. Coordinate people management activities including capacity management, performance management and team hierarchy setting.

Review account performance and client feedback, and facilitate organizational support to the team for driving positive results. Support the implementation of our global service delivery centre of excellence, by anticipating and resolving challenges in client service and delivery operations. Determine training needs of employees, conduct upskilling programs to enhance their operational efficiency and drive continuous productivity improvement.

Collaborate with the Talent Acquisition team to ensure effective identification, recruitment and onboarding of new talent for growing business requirements. Analyze current processes and systems, propose enhancements, drive continuous improvement, and minimize risk

10 to 15 years of experience in BPO including leadership roles Must be a Philippines Registered Nurse (USRN preferred) Experience in Healthcare vertical is preferred