Director, Client Success

Mdlive Inc Chicago , IL 60602

Posted 2 months ago

MDLIVE offers convenient, affordable, and contagion-free virtual healthcare services to more than 50 million members nationwide. Our network of board-certified physicians, dermatologists, psychiatrists, and therapists are specially trained in virtual care and are committed to providing the highest quality treatment and the best possible patient experience.

We leverage disruptive technology and artificial intelligence to simplify and streamline the healthcare experience, connecting providers and patients whenever and wherever it is most convenient, often within just minutes. To learn more about our expanding services, partnerships with major health plans, hospital systems and employers, download our app, or text "Sophie" to MDLIVE (635483) to register and experience our product firsthand.

We are currently looking for a new Director, Client Success to join our growing client success team. Due to the unprecedented situation of COVID-19, MDLIVE has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding, and each role day-to-day. This role will be based in our Chicago, IL office post-pandemic, following the guidance of local health authorities and the CDC.

This is an exciting opportunity to join a team with the goal of nurturing, retaining, and growing our client base while driving utilization. These accounts will generally be made up of health systems, health plans and employers. In this individual contributor role, you will work as a trusted partner for our clients and understand their challenges and needs while creating long-term strategic growth plans for our products and services. On top of that, you'll partner collaboratively with your team to ensure you're successfully prospecting, networking, relationship building, and jumping through procurement hoops in a way that charms our customers.

What you'll do?

As a Director, Client Success you will work with current clients from health systems, health plans, and employers. You will work as a strategic partner to increase revenue, retain clients, and drive utilization. In addition, you will:

  • Exceed annual revenue quotas by developing and securing new revenue opportunities within existing clients (e.g. upsells, additional member segments, renewals, etc.)

  • Develop and manage sales processes & reporting systems to track national, regional and online clients throughout their sales cycles

  • Exceed annual client engagement quotas specific to registrations and utilization

  • Manage on-going, detail-oriented relationship management with client decision makers

  • Manage complex, consultative sales, that involve multiple decision-makers

  • Deliver compelling presentations that demonstrate client value

  • Analyze and present client data

  • Forecast pull through sales projections and maintain active pipeline updates in Salesforce

  • Lead meetings onsite, offsite and virtually to demonstrate product capabilities to prospective clients

  • Create and execute train the trainer programs to respective channel sales teams

  • Attend trade shows and industry events as designated

What skills and experience do you bring?

  • Bachelor's degree in Business Administration or related field

  • Minimum of 5 years' experience in strategic account management, sales or business development

  • Understanding of health plans and/or health systems

  • Experience working with physicians and C- suite executives

  • Ability to develop and interpret sales forecasts for partners, including a strong facility with Excel

  • Hands on, strong team player, and fully accountable for delivering agreed-upon performance metrics

  • Proven ability to close sales opportunities with Health Plans, Employers and/or Health Systems

  • Health Plan, Employer and/or Health System product understanding (benefit models, industry norms, regulations)

  • Experience with financial modeling specific to proposals

  • Experience with product demonstrations to senior executives

  • Excellent documentation and communication skills

  • Ability to present to a variety of audiences

  • Experience and high proficiency in Microsoft Office products

Benefits and Perks of Joining MDLIVE:

  • Unlimited PTO

  • Medical (including FSA & HSA), dental, vision, and life insurance benefits

  • Free, unlimited access to MDLIVE's virtual healthcare platform

  • 401k program with company match

  • Paid paternal leave

  • Fertility benefits

  • Kazoo (peer-to-peer rewards & recognition platform)

  • Career development and growth opportunities

  • Generous employee referral bonuses

  • Free, unlimited access to LinkedIn Learning

  • Casual dress code

  • Company-sponsored events and meals when we return to the office

What makes a successful MDLIVER?

  • Thrive in a fast-paced and entrepreneurial environment, find peace in chaos, take initiative, and absorb information quickly

  • Demonstrate a high level of intellectual curiosity

  • Demonstrate humility

  • Be trustworthy by doing what you say you will do

Most importantly, you will be part of an entrepreneurial, agile and fast-paced team that also knows how to have fun!

Interested? Let's talk. Submit your application today and come join us in our journey to disrupt healthcare!

As an Equal Opportunity Employer, our human code is simple. Think Big. AtMDLIVE, we see diversity and inclusion as a source of strength in disrupting healthcare. We believe we can revolutionize our industry if our workforce is as diverse as our users. We are looking for people who bring diversity of thought, experience, background, gender, religion, ethnicity, sexual orientation, age, marital status, country of origin and disability.

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Director, Client Success

Mdlive Inc