Director, Client Success (Digital Partners)

Basic Qualifications:

• 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
• Deep knowledge of the Digital Partners segment and needs of those client types

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

• Minimum of 12+ years progressively responsible experience in a customer support role in financial services, payment card, software or information services is required.

• Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels.

• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans.

• Experience using standard MS Office tools (e.g. MS Excel, PowerPoint, Word, etc.).

• Excellent time management, organization, and planning skills.

• Ability to comprehend and translate complex technical issues and apply to business solutions.

• Able to set priorities, influence others, and manage customer expectations.

• Demonstrate success in customer relationship management.

• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.

• Excellent verbal, written, presentation and interpersonal skills.

• Strong management skills

• Demonstrated ability to articulate complex technical terms or processes into business language.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $124,900 USD to $191,700 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.