Director, Client Success - Behavioral Health

Job Title : Director, Client Success - Behavioral Health (Remote)

Reports to: Vice President Client Success, Behavioral Health

FLSA Status: Full Time, Exempt

Wage: $70,000 - 85,000 per annum

• Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.

Job Description:

The Director of Client Success will oversee the Account Management and their day-to-day activities as they relate to the revenue cycle activities and performance for our client practices to ensure a successful client experience. Directors of Client Success will focus on establishing and maintaining successful client relationships that focus on KPI's, acting as an escalation path for practices and Account Managers. Additional focus will be on supervising a multidisciplinary team of people, identifying, and analyzing trends, and developing detailed plans of action to resolve problematic client issues. Monitor client health scores by evaluating financial trends month over month. Periodic calls to check in on client satisfaction.

Responsibilities:

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Identifying areas of improvements to documentation, workflow, and revenue cycle management process by taking initiative and utilizing effective problem-solving skills

• Facilitate client transition from implementation to client success team

• Supervise a multidisciplinary team of people responsible for all aspects of revenue cycle management including but not limited to charge entry, rejections management, payment posting, denial management, AR follow up, and appeal processes.

• Provides training, problem-solving, solution management, and daily monitoring and communication with the Account Managers.

• Analyze trends to isolate problematic billing issues requiring improvement

• Oversee, coach, and develop Account Managers

• Review and assess quality trends of staff performance

• Identify and implement continued education for Account Managers

• Manage and conduct staffing reviews and manage staff time and attendance

• Present reports to the leadership team, if requested

• Manage and oversee practice key performance indicators (KPIs)

• Communicate client's RCM health on a regular basis

• Performs additional projects and job duties as assigned

• Adheres to all policies and procedures as outlined in the Employee Handbook

• Understands and complies with all HIPAA rules and regulations

Requirements/Qualifications

1.Blended 4-6 years of experience in high volume billing and collections, and customer service in the substance abuse and mental health industry

2.AS degree or equivalent

3.Experience in supervising staff and overseeing workflow functions

4.Proven leadership capabilities

5.Proven track record with KPI development and implementation

6.Extensive knowledge of medical billing/coding, front office procedures and revenue cycle management

7.Strong understanding of various insurance carriers

8.Exceptional written, verbal and interpersonal communication skills

9.Excellent presentation skills

10. Professional demeanor required

11. Ability to prioritize and manage multiple responsibilities

12. Proficiency using Microsoft Office products

Competencies

1.Project Management

2.Problem-Solving/Analysis

3.Ethical Conduct

4.Collaboration

5.Personal Effectiveness/Credibility

6.Communication Proficiency

7.Technical Capacity

8.Leadership

9.Strategic thinking

Supervisory Responsibility

This position does have supervisory duties

Work Environment

This job operates in a remote work environment. This role routinely uses standard office equipment, monitors, and laptop.

Travel

This position may require some limited travel

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits: As an eligible employee, you will receive a competitive salary and optional benefits including medical, dental and vision insurance, short and long-term disability coverage, life insurance, retirement plans, paid time off and paid holidays.

Coronis Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.