Director, Client Services

Working Title Director, Client Services Brief Summary of Job Description

The Director of Client Services is responsible for leading and coordinating client service efforts within the University of Nebraska, ensuring seamless delivery of technology solutions and support to faculty, staff, and students.

Job Duties

• Work with a team of Client Services Directors to support faculty, staff, and students

• Liaise with academic departments , administrative units, student organizations, athletics and/or auxiliary departments

• Establish KPI's and metrics to monitor service performance

This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

Required Qualifications

• Bachelor's degree in Management Information Systems or related field

• 5 years experience in information technology customer service

• Demonstrated knowledge of information technology and its use in education, research and support

• Ability to plan and manage a portfolio of concurrent short- and long-term projects

• Strong management skills and the ability to develop and mentor a diverse team

• Demonstrated successful experience working with customers to develop effective solutions to diverse, simple and complex business problems

Preferred Qualifications

• 7 years of experience to include supervision

• Experience working in a higher education environment

Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.

Physical Demands Schedule Monday

• Friday 8am

• 5pm Desired Start Date 08/01/2024 Is this position temporary? No Position End Date (if temporary) Special Instructions to Applicant

This position report to the University of Nebraska System and are posted as a courtesy. Applications will not be accepted at this site. This position has a minimum annual salary of $110,000 and can be located on the Lincoln, Omaha or Kearney, NE campus

To apply and to get more information on the position, please visit https://careers.nebraska.edu/postings/2408

Special Conditions for Eligibility

Posting Detail Information

Posting Number S20240093P Close Date Open Until Filled Yes Application Review Date: Initial application review will begin on this date. Applications received prior to this date will be considered. Applications received after the review date may be considered. 07/08/2024 For questions regarding the online application process, please contact:

308-865-8522 or employment@unk.edu

For questions regarding the position, please contact: Please visit https://careers.nebraska.edu/ to apply or call UNCA at (402)472-3701

Budget Information

Budget Summary

Benefits Eligible 100% If eligible click this link for a full explanation of benefits: UNK Benefits Summary Page