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Director Client Programs And Engagement

Expired Job

Allscripts Raleigh , NC 27611

Posted 4 months ago


Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

The primary purpose of this role is to Provide overall executive oversight and execution accountability for one - three of Allscripts' largest and most prestigious customers. Manage and oversee multiple programs within a single, large, complex and rapidly growing healthcare organization. Specific accountability spans business development / sales, services / implementations and support.




  • Collaborate closely with the sales representatives, driving the strategy to our business development plans for the client(s)

  • Identify opportunities for add on sales opportunities

  • Responsible for executing booking value in line with the quota established for the client(s)

  • Manage the overall sales process


  • Negotiate terms, conditions, pricing and other contractual elements.

  • The Program Director will have a clear understanding of the terms and conditions of the agreements for their client(s) and insure that all are executed.

  • This role is responsible for ensuring delivery against all contractual obligations

  • Works with Project Director to document any changes in the execution of the project including Scope Change Requests, Work Orders, or Amendments.

  • Identify project risks and escalate issues which may negatively impact the teams' ability to move forward and meet the terms of the agreement.

Project Based:

  • Oversight of implementations and roll-outs The Program Director will have a clear oversight of implementations and roll-outs

  • The Program Director will also coordinate Allscripts resources both dedicated to the project and those that remotely support their efforts. This expands to partners and third parties engaged within the project

  • Ensure program risks are well documents and proactively managed.

  • Oversees successful delivery of various individual project elements to ensure overall attainment of mutually agreed upon goals and objectives.

  • Accountable for project profitability and on budget

  • Accountable for ensuring projects and programs remain on schedule (e.g. milestones, go lives)


  • Focal Point for the appropriate escalation of any issues raised from the top down or bottom up. In this escalation capacity, the Program Director will work with the client, Allscripts Support, and Allscripts Development to address and resolve the issues reported. If no clear resolution is available, options and workarounds will be proposed.

  • Ensure our on going client support model is effective and provides appropriate results


  • Responsible for overall client satisfaction as measured by Net Promoter Score and reference activity

  • Ensure appropriate, regular communication pathways will be established between the Client and Allscripts. This may include participation in weekly meetings, Executive Status Reviews and/or Executive Steering Committee Meetings

  • Ensure Allscripts delivers on expected (committed) results for the client(s)


Academic and professional qualifications:

  • Bachelors Degree required

  • Masters Degree a plus


  • Strongly prefer 15+ years of healthcare consulting experience (or applicable work experience)

  • Minimum of 10 years of healthcare experience including the implementation of clinical documentation and like technology solutions for physician practices

  • Strong working knowledge of healthcare regulatory requirements

  • Strong written, oral, and presentation skills for audience appropriate delivery (i.e. executive, clinician, project team levels)

  • Exemplary communication skills at all levels of the organization from C-level executives to project level resources. Timely, thorough and audience appropriate.

  • Ability to manage multiple complex and changing initiatives happening concurrently within the organization.

  • Experience in creating and communicating value propositions with sales, clients and delivery teams

  • Allscripts Enterprise application and/or implementation experience strongly preferred

  • Track record of providing consistently excellent customer service

  • Ability to work effectively independently; and within a matrix organization

Travel requirements:

  • Up to 80% travel

Working arrangements:

  • Work is performed in a normal office setting with minimal exposure to health or safety hazards

  • Substantial time is spent working on a computer

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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Director Client Programs And Engagement

Expired Job