Director, Client Engagement

Director, Client Engagement

Norwalk, CT

LogicSource Overview

LogicSource is an innovative leader in sourcing and procurement services, we help companies increase profits through better buying. LogicSource is owned and operated by an experienced group of global business veterans who came together under the common goal to radically change the way sourcing and procurement works. We've reinvented sourcing and procurement with an execution-based, fully transparent business model that ensures clients don't spend a dime until they see results.

Our people gain exposure to projects and clients spanning a broad set of categories across multiple industries. Opportunities for getting involved, whether working across functions or learning a new category abound.

Our business model reflects our culture - radically different and rife with opportunity to make a difference. Our professionals enjoy the intellectual stimulation, challenge and satisfaction that only a sophisticated organization, coupled with relevant and meaningful business challenges to solve, can afford.

Position Summary:

We have an immediate opening for a full-time Director,Client Engagement. You will be a key member of our Client Engagement team, responsible for managing the transition of enterprise-wide strategic sourcing programs for indirect categories with mid to large scale organizations. You will report directly to the Managing Director of the Client Engagement team. This position may have direct supervisory responsibilities and require operating within a matrix organizational structure.

Primary Role:

The primary role of a Director in the Client Engagement team is to lead all transition activities, manage the overall program, and serve as the primary point of contract for the client. The Director will focus on client facing activities and drive the strategic direction of the program to ensure successful engagement delivery aimed at meeting or exceeded financial and operational objectives. Additionally, they will be responsible for building and maintaining the relationship with sponsors and executive team, while managing communication with critical LogicSource internal stakeholders as needed.

Responsibilities:

• Lead critical client facing activities from setting clear expectations, defining roles, responsibilities, and structured governance to ensure interdependencies are understood across a cross functional team

• Facilitate internal discussions with our Center of Excellence, Sales, and Technology Solutions teams to ensure alignment aimed to drive operational effectiveness and financial impact for the client

• Set clear expectations, and establish project timelines to meet operational and financial targets as outlined within the engagement terms/ SOW

• Manage the program budget including allocated resources and T&E costs

• Ensure analytics, and presentations are accurate, complete, and deliver the intended messages effectively

• Leverage our project management, analytical, and reporting tools to effectively manage the program

• Serve as the primary change management liaison for client and proactively communicate potential roadblocks to stakeholders

• Ensure effective communication to cross-functional team members of interdependencies, potential gaps, risks, and or rebalancing opportunities across projects/ clients

Required Education and Experience

• Bachelor's degree required, MBA preferred

• Project Management certification preferred

• Ability to operate independently with minimal guidance from a direct supervisor

• Capability to build relationships and gain credibility in areas defined within scope of work

• High degree of emotional intelligence with ability to deliver on client expectations, influencing others, and or escalate as needed

• Proficient at using common tools used in a management consulting/ client facing roles (e.g. MS PowerPoint, Word, Excel, etc.) and project planning tools

• 10+ years solid business experience, with:5+ years of management consulting experience requiring hands on project management, client relationship management, interpersonal skills, and presentation skills; experience with operation/ supply chain consulting engagements are a plus

• Prior experience in strategic sourcing and procurement across indirect categories is highly preferred

• Strong public speaking/presentation skills

Travel

This position travels 50% to 75% of the time.

Other Duties

This Position Description is not an exhaustive list of the duties and responsibilities, and the employee is expected to perform other duties as necessary and assigned. The duties and responsibilities of this position may be modified at any time to meet changing business needs.