Director, Client Engagement

Logicsource Norwalk , CT 06850

Posted 3 days ago

Director, Client Engagement

Norwalk, CT

LogicSource Overview

LogicSource is an innovative leader in sourcing and procurement services, we help companies increase profits through better buying. LogicSource is owned and operated by an experienced group of global business veterans who came together under the common goal to radically change the way sourcing and procurement works. We've reinvented sourcing and procurement with an execution-based, fully transparent business model that ensures clients don't spend a dime until they see results.

Our people gain exposure to projects and clients spanning a broad set of categories across multiple industries. Opportunities for getting involved, whether working across functions or learning a new category abound.

Our business model reflects our culture - radically different and rife with opportunity to make a difference. Our professionals enjoy the intellectual stimulation, challenge and satisfaction that only a sophisticated organization, coupled with relevant and meaningful business challenges to solve, can afford.

Position Summary:

We have an immediate opening for a full-time Director,Client Engagement. You will be a key member of our Client Engagement team, responsible for managing the transition of enterprise-wide strategic sourcing programs for indirect categories with mid to large scale organizations. You will report directly to the Managing Director of the Client Engagement team. This position may have direct supervisory responsibilities and require operating within a matrix organizational structure.

Primary Role:

The primary role of a Director in the Client Engagement team is to lead all transition activities, manage the overall program, and serve as the primary point of contract for the client. The Director will focus on client facing activities and drive the strategic direction of the program to ensure successful engagement delivery aimed at meeting or exceeded financial and operational objectives. Additionally, they will be responsible for building and maintaining the relationship with sponsors and executive team, while managing communication with critical LogicSource internal stakeholders as needed.

Responsibilities:

  • Lead critical client facing activities from setting clear expectations, defining roles, responsibilities, and structured governance to ensure interdependencies are understood across a cross functional team

  • Facilitate internal discussions with our Center of Excellence, Sales, and Technology Solutions teams to ensure alignment aimed to drive operational effectiveness and financial impact for the client

  • Set clear expectations, and establish project timelines to meet operational and financial targets as outlined within the engagement terms/ SOW

  • Manage the program budget including allocated resources and T&E costs

  • Ensure analytics, and presentations are accurate, complete, and deliver the intended messages effectively

  • Leverage our project management, analytical, and reporting tools to effectively manage the program

  • Serve as the primary change management liaison for client and proactively communicate potential roadblocks to stakeholders

  • Ensure effective communication to cross-functional team members of interdependencies, potential gaps, risks, and or rebalancing opportunities across projects/ clients

Required Education and Experience

  • Bachelor's degree required, MBA preferred

  • Project Management certification preferred

  • Ability to operate independently with minimal guidance from a direct supervisor

  • Capability to build relationships and gain credibility in areas defined within scope of work

  • High degree of emotional intelligence with ability to deliver on client expectations, influencing others, and or escalate as needed

  • Proficient at using common tools used in a management consulting/ client facing roles (e.g. MS PowerPoint, Word, Excel, etc.) and project planning tools

  • 10+ years solid business experience, with:5+ years of management consulting experience requiring hands on project management, client relationship management, interpersonal skills, and presentation skills; experience with operation/ supply chain consulting engagements are a plus

  • Prior experience in strategic sourcing and procurement across indirect categories is highly preferred

  • Strong public speaking/presentation skills

Travel

This position travels 50% to 75% of the time.

Other Duties

This Position Description is not an exhaustive list of the duties and responsibilities, and the employee is expected to perform other duties as necessary and assigned. The duties and responsibilities of this position may be modified at any time to meet changing business needs.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Solutions Implementation Specialist

Factset Research Systems Inc.

Posted 7 days ago

VIEW JOBS 6/23/2022 12:00:00 AM 2022-09-21T00:00 FactSet Research Management Solutions (RMS) help our clients optimize the collection and publication of research. RMS Partners is a suite of workflow-driven solutions tailored to the needs of our clients to boost cross-firm collaboration, maintain compliance and ensure research continuity. Our specialty solutions combined with the content and tools of the core workstation put FactSet in the unique position to offer an end-to-end research workflow solution. To support the growth of our business, we are looking for a highly motivated individual with a high level of technical skills and client facing experience. You will join a dynamic group and will participate to the deployment and success of FactSet RMS Partners for new market opportunities. As a Client Solutions Implementation Specialist, you will be responsible for helping implement, install, customize, and support the product at the client. Responsibilities: * Manage multiple installations of RMS products at clients and on hosted platforms * Work with business and IT contacts at our clients to specify functional and technical requirements of the solution * Report on project progress and ensure technical tasks are delivered according to scope and plan * Organize and relay client feedback for enhancements and issues * Work with clients to resolve deployment and technical challenges * Provide end user training and manage changes * Help identify opportunities and grow business at existing clients * Build and maintain client relationship This position offers broad responsibility in a business segment with tremendous growth potential. Skills/Requirements: * Bachelors' degree or equivalent experience * Experience with implementations & installations * Troubleshooting skills * Proficiency with Microsoft tools - Servers, IIS, network, SQL, Office, etc. * Knowledge in working with SQL * Ability to communicate and work cross functionally * Ability to travel as required To find out more about opportunities at FactSet, visit us at www.factset.com/careers, www.facebook.com/factset, or www.twitter.com/factset. FactSet Research Systems Inc. is an E-Verify participant and EOE/M/F/D/V Employer which strongly supports diversity in the workforce. More about FactSet * We offer flexible working arrangements that respect your time, health, and work style. * FactSet looks to foster a globally inclusive culture. From leadership commitment, to employee led resource groups, FactSet has diversity, equity, and inclusion as a priority. Read more about our priorities here: https://www.factset.com/company/diversity-equity-and-inclusion * FactSet believes giving back to our communities is part of our culture. From volunteer opportunities to working with non-profit partners, you can read more about our commitments here: https://www.factset.com/company/corporate-responsibility The budgeted amount range for this position in the State of Connecticut is $59,500 - $95,000 FactSet is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity Factset Research Systems Inc. Norwalk CT

Director, Client Engagement

Logicsource