Director, Chicago Regional Office

Summary

The Chicago Regional Office (RO) administers a variety of services and benefits including Compensation and Veteran Readiness and Employment. The Regional Office administers approximately $232 million annually in compensation and pension benefits and provides benefits and services to approximately 608,035 Veterans in the State of Illinois.

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Overview

• Accepting applications

• Open & closing dates

06/28/2024 to 07/12/2024

• Salary

$147,649 - $221,900 per year

• Pay scale & grade

ES 00

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Location

1 vacancy in the following location:

• Chicago, IL

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Occasional travel - You may be expected to travel for this position.

• Relocation expenses reimbursed

Yes-Permanent change of station with an Appraised Value Offer relocation services (PCS). For more information on PCS and AVO, please visit http://vaww.fscdirect.fsc.va.gov/pcs.asp.

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Senior Executive

• Promotion potential

00

• Job family (Series)

0340 Program Management

• Supervisory status

Yes

• Security clearance

Other

• Drug test

Yes

• Position sensitivity and risk

High Risk (HR)

• Trust determination process

Suitability/Fitness

• Announcement number

VA-SES-12457241-24-DG

• Control number

797684200

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This job is open to

• Senior executives

Those who meet the five Executive Core Qualifications (ECQs).

• The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

All groups of qualified individuals.

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Duties

The position is located in the Veterans Benefits Administration's (VBA) Chicago Regional Office and reports to the Northeast District Director and Deputy Under Secretary for Field Operations. The responsibilities of the Regional Office Director include, but are not limited to:

1.Leads the regional office which provides benefits & services for veterans, dependents, and beneficiaries.

2.Ensures policies and procedures consistent with corporate VA guidelines.

3.Provides executive leadership and direction to subordinate organizational units.

4.Manages available financial & human capital resources (includes presenting of regional budget).

5.Directs continuing programs for quality control in regional ops and implements corresponding actions.

6.Captures changing needs of varying customers via outreach in veteran communities, conventions, etc.

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Requirements

Conditions of Employment

• US citizenship is required.

• One year probationary period required for initial SES appointment.

• Males born after 12-31-59 must be registered for Selective Service.

• Incumbents of this position will be subject to a background investigation commensurate with the risk and sensitivity level of the position.

• Successful completion of drug screening required.

• Public Financial Disclosure Report (SF-278) is required within 30 days of appointment.

• May be subject to reassignment geographically or organizationally.

• VA structures its SES positions into pay bands. This is a pay band 3 position and the salary range is $147,649 $204,000. Exceptions to the cap of the range may be considered in certain circumstances.

Qualifications

To meet the minimum qualifications, applicants must possess the following technical and executive core qualifications. These qualifications would typically be gained through progressively responsible management or executive level assignments such as director of a regional office, medical facility or program manager. An individual's total experience, education and volunteer work experience must demonstrate the ability to perform the duties of the position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

MANDATORY EXECUTIVE CORE QUALIFICATIONS (ECQs): All applicants must submit a written narrative response to each of the following ECQs and include your name on each page. Your narrative must address each ECQ separately and demonstrate the underlying competencies in the narrative. Examples should be clear, concise, and emphasize your level of responsibilities; the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertaken; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action oriented leadership words to describe your experience and accomplishments and quantify your experience wherever possible to demonstrate your accomplishments (e.g., number of employees supervised; size of budget managed; amount of money saved, etc.). Applicants should use the Challenge, Context, Action and Results (CCAR) model below when responding to each ECQ:

• Challenge. Describe a specific problem or goal.

• Context. Describe the individuals and groups you worked with, and/or the environment in which you worked, to address a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale, etc).

• Action. Discuss the specific actions you took to address a challenge.

• Result. Give specific examples of measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your leadership skills.

Your narrative response should not exceed 10 pages, be typed in 12 point font with one-inch margins. It is recommended that you include 2 recent (not older than 10 years) examples per ECQ and draft your ECQs in a Word document before uploading into the system to ensure these guidelines are met. Information that exceeds these guidelines will not be reviewed. Detailed information on each ECQ, the underlying and fundamental competencies, sample narratives and a tips sheet for writing effective ECQs are available in the "Guide To Senior Executive Service Qualifications" GUIDE (opm.gov) at: http://www.opm.gov/policy-data-oversight/senior-executive-service/executive-core-qualifications/.

1.Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. (Underlying Competencies: Creativity and Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, and Vision)

2.Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. (Underlying Competencies: Conflict Management, Leveraging Diversity, Developing Others and Team Building)

3.Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. (Underlying Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving and Technical Credibility)

4.Business Acumen: The ability to manage human, financial and information resources strategically. (Underlying Competencies: Financial Management, Human Capital Management and Technology Management)

5.Building Coalitions: The ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. (Underlying Competencies: Partnering, Political Savvy and Influencing/Negotiation)

TECHNICAL QUALIFICATION (TQ)s: In addition, all applicants must submit a written narrative response to the following specific TQ(s). Please label and include your name on each page. Please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people you interacted with, the sensitivity of the issues you handled managing a large public or private sector organization that administers complex, rules-based benefits or services, etc. It is recommended that you draft your TQ(s) in a word document and then upload into the system.

TQ1: Demonstrated experience in successfully leading and managing a large public or private sector organization that administers complex, rules-based benefits or services for a large group of beneficiaries or customers.

Education

This job does not have an education qualification requirement.

Additional information

Veteran Preference does not apply to the Senior Executive Service.: https://www.opm.gov/faqs/topic/Senior-Executive-Service/index.aspx.

Drug Testing: All applicants tentatively selected for VA Senior Executive Service employment in any position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.

Incumbents of this position will be subject to a background investigation commensurate with the risk and sensitivity level of the position.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Step 1: ECQ qualifications

Step 2: Technical Qualification(s)

Step 3: VA Executive Resources Board

Step 4: Nominating Organization may conduct interviews

Step 5: Approval by the Selecting Official (may include additional screening)

Step 6: OPM Qualifications Review Board certification