Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Director, Change Management

Expired Job

US Bank Atlanta , GA 30301

Posted 3 months ago

Elavon Inc. is an eCommerce leader and global division of US Bank based in Atlanta. From e-commerce to mobile wallets and chip card acceptance, Elavon helps businesses, small and large, accept all payment types and reap the benefits at the end of the day. Whether they need a simple or sophisticated payment solution, we've got them covered.

The Director of Change Management is an integral member of the CAO Change Management Team. The Director of Change Management will create and execute program level change activities, coach senior leadership on sponsorship activities, and create and manage stakeholder engagement approaches to achieve organizational alignment and readiness for Elavon's top initiatives.

Additionally, the Director of Change Management will partner product, sales, operations, and other business and functional stakeholders to ensure that change management program strategies drive adoption of Integrated Payment Solutions and eCommerce program changes across the enterprise. This role will play a key role in helping to shape and implement a consistent framework for program change management, including serving as the change leader for high priority program level change efforts.

The Director of Change Management will model effective change leadership, engagement and execution skills as well as deliver high quality change management practices, deliverables and insights.

This person will report into the Head of Enterprise Change Management Program Manager.

What You Get to Do

  • Work with others in the organization to succeed. Create and implement actionable and targeted program change management plans including business transformation activities, stakeholder analysis, communications planning, change impacts, change networks, organizational readiness, and training plans to increase team member adoption and usage.

  • Define the people path to the future state. Focus on creating and implementing change management plans that maximize employee awareness, engagement, and readiness. Build key relationships across Elavon to help communicate and drive adoption of new changes while ensuring that the organization is prepared for change and ready for transition in a way that minimizes program risk and disruption to the business.

  • Equip the workplace with best practices. Evaluate the effectiveness of the change management program and implement improvement strategies. Prepare appropriate reports and documentation including defining success metrics.

  • Deliver high quality results leveraging expertise and resources. Work with respective Elavon partners to communicate the program change management strategy and approach to appropriate stakeholders. Gain insights of change progress and course correct program efforts as needed. Develop communications collateral that helps tell the change story for Elavon, specifically for the Integrated Payment Solutions and eCommerce program.

  • Support the build out and deployment of consistent change management framework and tools. Create and leverage best practices, methods and thought leadership focused on change strategies, change consulting/coaching, change facilitation and execution.

Critical Competencies

  • Ability to Build Relationships

  • Strong Communication Skills

  • Critical/business acumen

  • Ability to Manage Change

  • Customer Orientation/Focus

  • Results/ Metrics Driven

Minimum Qualifications

  • 10 Years CM Experience and/or commiserate roles in Organizational Effectiveness and/or certification

  • Experience in defining operating models, process redesign, org design, and critical metrics definition preferred

  • Owns and manages a portfolio of CM work for high priority programs

  • Leads or consults on multiple projects concurrently, when needed

  • Ability to establish and maintain strong relationships; Able to work effectively at all levels in an organization

  • Experience and knowledge of change management principles, methodologies and tools

  • Exceptional communication skills, both written and verbal; high EQ and excellent active listening skills

  • Ability to develop and clearly articulate messages to a variety of audiences

  • Provide Clarity. Ability to take complex change concepts and reframe them into actionable activities

  • Ability to influence others and move toward a common vision or goal

  • Flexible and adaptable; able to work in ambiguous and changing situations

  • Organized with a natural inclination for planning strategy and tactics

  • Problem solving and root cause identification skills

  • Must be a team player and able to work collaboratively with and through others

  • Acute business acumen and understanding of organizational issues and challenges

About the Company

Elavon has been a leader in processing payments for over twenty years, leveraging the world's best technologies for our customers, from large worldwide enterprises to locally-owned small businesses. We extend powerful payment solutions for all payment types and processing environments, ensuring those businesses, whatever the size, remain well connected.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
IT Digital Transformation Change Management And Training Specialist Atlanta GA

Westrock Company

Posted 1 week ago

VIEW JOBS 11/8/2018 12:00:00 AM 2019-02-06T00:00 IT Digital Transformation Change Management and Training Specialist - Atlanta, GA1000 Abernathy Rd, NEAtlanta, Georgia, 30328United States WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe and Asia. Learn more at opportunity:The IT Transformation & Training Specialist is responsible for the development, communication and maintenance of digital solutions documentation delivered as part of the IT Transformation projects. The position reports to the Sr Director, Digital Transformation. Creates and delivers digital change management plan, solution documentation and training for IT and stakeholders. How you will impact WestRock:Create and implement change management strategy and plan that maximizes the understanding and adoption of the new technologies and processes, with minimal resistance. Prepare tools and mediums to focus on the changes to business processes, systems and technologyAssess the change impact - conduct impact analyses, assess change readiness and identify key stakeholdersDrive training efforts including provide input, document requirements and support the design and delivery of training programsEvaluate and ensure user readiness, manage stakeholders, and track & report issuesDevelop end user adoption and process change documentation (e.g., quick reference guides, job aids, self-paced training, etc.) to increase knowledge, skills, and service levels. Collaborates with teams (Digital Transformations, IT Business Solutions, UX, IT Documentation and IT Communications) to determine the best use of graphics (e.g., charts, tables, graphs, visual aids, etc.) to support training content.Translates technical information into training content and creates presentation graphics to ensure information can be easily understood by targeted audience.Helps develop and communicate appropriate training curriculum to support enhanced technology and process rolloutsDelivers end user training via various delivery methods (e.g., onsite classroom training, online meeting, web conferencing, etc.) to build participant knowledge in the most effective manner.Engages with trainees to deliver training content and to achieve maximum learning retention.Collaborates with functions and teams to design and deliver applicable training materials (e.g., technical publications and manuals, instructional materials, on-line help, product documentation, etc.), establish specifications for training areas, and meet business needs.Interfaces with internal groups (e.g., management, stakeholders, end users, functions, teams, participants, etc.) to validate training effectiveness and ensure objectives are metInterviews subject matter experts to conduct documentation research on new platform features and capabilities.Creates and maintains end user documentation to ensure materials are technically accurate, well organized, and clearly presented.Help maintain internal documentation library to provide consistent, accurate, and up-to-date system documentation.Collaborates with technical resources to improve document quality and usability. Reviews documentation to ensure consistency, accuracy, and current information.Designs, configures and tests learning environments, including population of simulated databases, and replication of external systems and interfaces.What you need to succeed:Bachelor’s degree in related area.5+ years of demonstrated professional work experience related to successful delivery of change management services including expertise in: stakeholder engagement, leadership alignment, communication planning, training strategy design and training delivery. 4+ years of professional work experience with digital enablement teams. Preferably with migration projects from legacy technologies to cloud technologies. Working knowledge of emerging technologies, including understanding the difference between digitization and digitalization. Previous experience on technology implementation projects in a relevant industry or consulting environment. Proficient ability to design, configure and test learning environments, including population of simulated databases, and replication of external systems and interfaces.Demonstrates a thorough understanding of adult learning theory and applies this to the creation of computer-based and facilitator-led training and development materials (e.g., storyboards, visual aids, training aids, etc.); analyzes various sources of information and interacts with clients to determine interventions, implementation, and evaluation of training as needed; independently identifies gaps or outdated information with existing training materials and provides suggestions toward updating and improving their content.Experience with training development tools required. Uses web-based development tools (e.g., Dream Weaver, Flash, etc.) to create blended-learning solutionsUpdates or improves trainings to be strategically aligned with organizational goals; conducts evaluations of training implementations to assess the learner’s understanding and retention of information and demonstrate the training’s effectiveness.Develops plans that balance details and the “big picture”; adapts the level of detail required for a given audience and the purpose; completes work with thoroughness; maintains records and information in an organized manner.Demonstrated ability to manage ambiguity and apply problem-solving skillsDemonstrated ability to employ research and analytical thinkingTravel up to 50% to Mill and Plant facilitiesWork environment: corporate office and manufacturing facilities What we offer:Corporate culture based on integrity, respect, accountability and excellenceComprehensive training with numerous learning and development opportunitiesAn attractive salary reflecting skills, competencies and potentialA career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. Westrock Company Atlanta GA

Director, Change Management

Expired Job

US Bank