Director, Change Management

Department

F&A Quality Management & Training

About the Department

Finance and Administration (F&A) represents a committed group of people who serve the University in a variety of areas including Financial Services, Information Technology Services, Risk Management, Internal Audit, Compliance, Human Resources, and Shared Services.

The goal of our division is to provide the services and support needed to foster an environment of academic and research excellence at the University of Chicago. Our team is dedicated to collaborative partnerships with our colleagues and clients that lay the foundation for an exemplary service delivery process. Finance and Administration is fully aligned with the strategic and academic priorities of the University, and each of the units within our division is tasked with implementing the processes necessary to achieve lasting excellence.

The F&A Knowledge and Optimization Organization within Finance and Administration has three teams: Operational Excellence (OpEx), the Knowledge and Support Center, and the Training Center. The Knowledge and Optimization Organization is a service and process efficiency organization dedicated to continuous improvement for HR, Payroll, and Procure to Pay services. We strive to deliver high quality services and an excellent experience so faculty and staff can focus on teaching and research.

Job Summary

The Finance and Administration division at the University of Chicago is seeking a Change Management lead for the F&A Knowledge and Optimization Organization.

The Director, Change Management will help ensure strategic initiatives and projects are executed in a manner to meet objectives for being on time and on budget, by identifying and mitigating resistance. This person will focus on the people side of change, including changes to business processes, systems and technology, job roles, and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.

Responsibilities

• Leads change management activities through the design and execution of structured methodologies.

• Creates change management strategies to address business needs through University-wide projects and initiatives.

• Oversees the design and delivery of robust change events to support deployments, and designs key messaging and slides for field to executive meetings.

• Provides training guidance in the areas of content design, detailed planning collaboration, program delivery and program effectiveness.

• Leads the assessment of the change impact on University-wide policies, practices, and procedures.

• Collaborates with training colleagues in providing input, documenting requirements and aiding in the design and delivery of training.

• Validates the scope and impact of the required change by utilizing a clear methodology and reviewing the holistic scope of this transformation project across the impacted technology and business areas. This includes understanding the depth of business process change, potential issues with technology adoption and degree of effort required to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees.

• Impacts Integrated Change Management Strategy and Plan by validating work completed to date, socializing, and executing against clear change management strategy and planning that maximizes employee adoption and usage and minimizes resistance.

• Acts as a strategist or project lead to plan, develop and disseminate information designed to keep the public informed of the organization's programs, accomplishments, or point of view.

• Solves complex and unique problems related to the writing, preparation, and/or delivery of information from or about the unit.

• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

• Master's degree or higher.

Experience:

• Minimum 7 years of change management, consulting, or higher education experience.

• Skilled at managing multiple stakeholder groups, including executive leadership.

• Communicating via all channels, including large audience presentations.

• Involved in providing change management for transformation projects involving a wide range of business units.

• Working knowledge managing teams informally, without having supervisory oversight.

• Employment history in higher education within administrative departments.

• Expertise with large-scale organizational change efforts.

Working Conditions

• The position is a hybrid position with on-site needs aligned with job duties. The candidate should expect to be on-site to meet with internal clients or lead/attend key meetings, an average of 1-4 days per month.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Communications

Role Impact

Individual Contributor

FLSA Status

Exempt

Pay Frequency

Monthly

Scheduled Weekly Hours

37.5

Benefits Eligible

Yes

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

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