Director, Case Management - Complement

Alexion Pharmaceuticals, Inc. New Haven , CT 06501

Posted 2 months ago

Position Summary

The Director, Case Management- Complement Franchise will manage a team of Nurses (RN & LPN) in the US. The Director is a resource and mentor for the team in all aspects of the case manager's role; including assurance of appropriate clinical and system documentation training. Complement Franchise Lead is responsible for collaboration with Director of Clinical Management to identify trends in barriers to patient needs and actively collaborate with Medical Science Liasions and lead the cross-functional communication to our internall business partners as needs are identified. . Also will lead the review and training (if applicable) necessary for the CM team to address the findings. AD Complement Lead with be the primary contact to our internal business partners to communicate and collaborate role specific strategies to achieve patient desired outcomes.

Principle Responsibilities

Complement Lead will be principal contact for CM Management as well as Commercial Business Partners. This person will direct efforts to ensure U.S. CM activities are compliant with internal policies and processes. Key responsibilities include, but not limited to,

  • Collaboration with Director of Clinical Management to identify trends in OneSource CM Program Enrolled patients starting/discontinuing/restarting an Alexion approved therapy

  • Collaboration with Director of Clinical Management to identify opportunites of quality improvement for CM team, optimizing positive patient outcomes

  • Direct communication of updates/needs to Sr. Level OneSource and Executive Medical Management as needed/requested

  • Lead or designate representative to all Cross-functional Complement Franchise strategy meetings as applicable

  • Participate in US. MALT (Medical Affairs Leadership Team) meetings to identify needs and strategize approaches

  • Assure adherence to company policies including but not limited to compliance and Pharmocovigilence

  • Prepare PowerPoint slides and Present as needed during internal and approved external meetings

  • Ongoing work with CM Funding Specialists to proactively identify access issues for patients who desire treatment with an Alexion approved therapy

  • Ensure the abidance of all policies and procedures related to this position


  • 5-7 years recent case management experience

  • Strong business acumen with an understanding of the Case Management model and Medical Affairs fuction

  • 2-5 years supervisory/manager experience, including managing remote teams

  • Background in healthcare and case management in medical or hospital practice or bio-pharma industry

  • Proven Project Management skills

  • Organizational agility- can partner with peers and leaders across all parts of the organization

  • Proficiency with regard to health insurance benefits, billing, coding, relevant state and federal laws and insurance regulations.

  • Strong communication, problem solving, negotiation and presentation skills

  • Ability to handle sensitive issues with opposing opinions, work in cross functional environment and handle projects or multiple tasks

  • Excellent negotiator and team player

  • Computer and internet research literacy

  • Ability to travel required


  • Pharmacy degree or RN required

  • Bachelor's Degree in Health Care/Life Sciences/Nursing preferred

New Haven, CT, United States

Some opportunities happen only once in a lifetime - like a job where you have the extraordinary opportunity to change lives. At Alexion, such opportunities arise through our unwavering mission to serve patients and families affected by rare diseases. These patients are our guiding star, and we act with integrity, urgency, and discipline because we know their lives are at stake.

Alexion is a global biopharmaceutical company focused on serving patients and families affected by rare diseases through the discovery, development and commercialization of life-changing therapies. As the global leader in complement biology and inhibition for more than 20 years, Alexion has developed and commercializes the first and only approved complement inhibitor to treat patients with paroxysmal nocturnal hemoglobinuria (PNH), atypical hemolytic uremic syndrome (aHUS), and anti-acetylcholine receptor (AchR) antibody-positive generalized myasthenia gravis (gMG). Alexion also has two highly innovative enzyme replacement therapies for patients with life-threatening and ultra-rare metabolic disorders, hypophosphatasia (HPP) and lysosomal acid lipase deficiency (LAL-D). In addition, the company is developing two late-stage therapies, a second complement inhibitor and a copper-binding agent for Wilson disease. Alexion focuses its research efforts on novel molecules and targets in the complement cascade and its development efforts on the core therapeutic areas of hematology, nephrology, neurology, and metabolic disorders. Alexion has been named to the Forbes list of the World's Most Innovative Companies seven years in a row and is headquartered in Boston, Massachusetts' Innovation District. The company also has offices around the globe and serves patients in more than 50 countries.

Alexion's aspiration is to be the most rewarding place to work, where people are empowered to make a difference and where diversity of backgrounds and ideas is encouraged. We are looking for talented individuals who share our passion and commitment to change the lives of patients with rare diseases. We hope you will consider joining our team. Further information about Alexion can be found at:

As a leading employer in our industry, Alexion is proud to offer a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, vision and dental coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement, relocation assistance and much more.

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Director, Case Management - Complement

Alexion Pharmaceuticals, Inc.