Director of Cardiology, 40 HRs/Week, 8:00AM - 4:30PM, Weekends as needed
I. Position Function:
The Director is responsible for the daily operations for Invasive Cardiology, including all three invasive laboratories (EP, PV and Cath) within the Cardiovascular Division. The Director will collaborate directly with physicians and clinical staff to ensure daily operations. This person will act as a direct liaison between physicians, nursing staff and technologists to the Chief of Cardiovascular Medicine and the Systems Vice President of Cardiology and Radiology for the System. The Director will be expected to present findings and recommendations to the Chief of Cardiovascular Medicine and the Systems Vice President of Cardiology and Radiology for the Steward System. This position is a key component in identifying the present and future needs of the clinical cardiovascular services and reporting these findings.
II. Job Relationships:
The Director will report to the Chief Operating Officer and the Chief of Cardiovascular Medicine and the Systems Vice President of Cardiology and Radiology for the Steward System
Supervises the following staff by job category:
Electrophysiology Laboratory Technologists
Catheterization Laboratory Technologists
Peripheral Vascular Laboratory Technologists
Registered Nurses (with the assigned Patient Care Director)
CV Materials Manager
Collaborates with the following staff by job category
Medical Directors for EP, PV and Cath Labs
Practice Administrator for Medicine
Patient Care Director for Cardiology Inpatient Floor(s)
The Director has the authority to delegate tasks to the clinical, administrative and technical support staff of the CV laboratories
IV. A. Responsibilities/Essential Functions:
Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
Serves as first line of supervision for daily activities for the Cardiovascular support staff. Organizes and assigns clinical/business activities and maintains and communicates schedules of all staff members (vacation, professional development, sick time). Delegates as appropriate and provides human resource services including interviewing, hiring, training, disciplining, performance improvement training and evaluations. Alerts Administrative Director of process/personnel problems whenever necessary.
Responsible for deployment of staff for proper coverage and/or arranging emergency float coverage of technical, nursing, and schedulers.
Manages within approved cost centers budgets, inventories and monitors variances on monthly basis.
Collaborates with Administrative Director on setting appropriate volume and expense budgets for assigned cost centers and provides continuous monitoring of all volume related statistics and FTE allocations.
Oversees daily patient flow, patient registration, patient scheduling, patient order entries, patient results reporting and image archival.
Ensures that scheduling of patients and all procedures are accomplished in a timely and professional manner. Responsible for follow-up to resolve issues.
Exemplifies and maintains customer service standards.
Works with various support departments including Patient Financial Services, Information Services, Purchasing, Accounts Payable, Payroll, etc.
Responsible for approval of special order clinical supplies.
Maintains an optimal physical environment for the patient procedural areas.
Reports any unsafe conditions, inoperative equipment or other adverse conditions to the appropriate department.
Responsible for ensuring that the Laboratories meet all code and accreditation standards (OSHA, DPH, JCAHO, CLIA, HIPAA).
Investigates and resolves patient complaints and concerns.
Implements and trains staff in new customer service techniques and/or process.
Responsible for processing all invoices/orders for the Invasive Cardiovascular Laboratories in a timely manner. Ensures proper invoicing and tracking of receivables and payments to vendors.
Responsible for filling out employment requisitions for permanent and temporary coverage or replacements for approval by the Chief Operating Officer.
Ensures compliance with all Steward and applicable SEMC policies and procedures.
Participates in development and evaluation of departmental policies and procedures.
Ensures that all technical/clinical staff has documentation of proper training, competencies and/or other annual training requirements.
Manages the advertisement and marketing campaigns for the CV Laboratories in conjunction with the Steward and SEMC's Marketing Department and the Administrative Director for the Department of Medicine. Creates tracking mechanisms to monitor the impact of marketing efforts and maintains statistical marketplace information. Works with Marketing and the Administrative Director to conduct new program and/or service research with targeted interest areas and markets. Coordinates development, implementation, and scheduling of public relations events related to the clinical programs.
Attends seminars and training sessions specific to the Meditech hospital system, WITT and McKesson cardiology systems, automated inventory system and and/or clinical applications.
Encourages an environment of teamwork with other employees. Demonstrates flexibility and creativity in dealing with unforeseen developments through participative leadership and problem solving.
Directs staff toward achievement of set goals and objectives.
Works with Administrative Director to ensure "on-boarding" of new staff which includes IS access set-up, appropriate training and clinical competencies.
Performs other related duties.
The Director reports directly to the Chief Operating Officer, the Chief of Cardiovascular Medicine and the Systems Vice President of Cardiology and Radiology for the Steward System.
Reports trends and/or adverse patient occurrences as soon as detected to the physicians, VP for Cardiovascular Network, Medical Directors, Chief Operating Officer, and the Chief of Service.
Reports to the physicians, VP of Cardiovascular Network, Medical Directors of Labs, Chief of Service and the Administrative Director any quality issues requiring consideration of action.
RN with Bachelors Degree, Registered Radiologic Technologist (RRT) or Cardiovascular Invasive Specialist (RCIS) required.
Supervisory training required.
Three to five years of acute cardiology or radiology experience, including progressive leadership experience required. Billing and financial management experience required.
Ability to fluently read, write, speak and understand the English language required.
Strong communication skills.
Strong interpersonal and Directorial skills required.
In-depth knowledge of private practice systems, including medical practice operations and supervision, patient relations, staffing, billing systems, budget and financial reporting and patient flow and scheduling.
Knowledge of insurance coverage systems, including but not limited to co-payments, referrals, HMO, PPO and capitated products.
Ability to analyze operational issues and solve them independently and creatively.
Strong orientation to patient care in accordance with the values of the Steward Health System.
Steward Health Care