Director, Business Strategy (Ops Strategy & Special Projects)

Position Summary...

What you'll do...

Develops the organizational vision and the strategic execution plan by performing industry and market analysis; defining metrics to track performance; communicating the organizational vision and strategic execution plan; developing decision making frameworks ; and communicating progress and measures of success to senior leadership, key stakeholders, and suppliers. Oversees change initiatives by identifying and defining desired change and processes; validating value and priority; overseeing project plans to implement processes; assessing readiness for change; managing expectations; adjusting approaches to have change adopted by the entire organization; and ensuring timely project management from pilot to the execution stage.

Oversees the development and implementation of process improvements to improve business results by overseeing the evaluation and execution of multiple projects for merchandising ; directing the consultation with leadership regarding solutions ; touring formats; reviewing merchandising reports; leveraging customer and operational needs across the division to identify barriers and obstacles that impact performance across the division; and benchmarking competitors' merchandising programs. Oversees the development, prioritization, and execution of key business strategies and communication by leading cross-functional initiatives that impact store and corporate processes; overseeing the development of business programs and initiatives, customer and company communications, and associate training content. Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.

Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

Live our Values

Culture Champion

• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership

• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent

Embrace Change

Curiosity & Courage

• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change

• Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model.

Deliver for the Customer

Customer Focus

• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans and initiatives.

Strategic Thinking

• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.

Focus on our Associates

Diversity, Equity & Inclusion

• Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs.

Collaboration & Influence

• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Talent Management

• Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

About Operations Strategy and Support…

At the core of the world's leading retailer, the Operations Strategy and Support team is tasked to drive operational excellence (both in physical and digital operations), streamline processes, and accelerate growth. Our team leads operations and fulfillment support across Walmart's 4,700+ stores by developing and executing key operational strategies and scaling cutting edge technology and initiatives.

By joining us, you'll play a crucial role in shaping the future of retail, making a significant impact on our vast operations. Be part of a team that not only supports the business but accelerates its success.

What you'll do…

The Director of Operations Strategy & Special Projects and their team will play pivotal roles in shaping and executing strategic initiatives that enhance the performance of our field and store operations as well as our home office organization. This position requires a highly resourceful individual with strong leadership skills, project management experience, and the ability to operate effectively within a fast-paced, ever-changing environment. This role will also support the organization by running special projects and acting as the Chief of staff needs for Store Operations Executive Leadership (e.g., Chief Store Officer, Head of Strategy & Support).

Key Responsibilities:

• Special Projects: Support business initiatives or projects that are not yet part of someone's day-to-day responsibilities, focusing on change management, strategy development, and broad strategy communication.

• Executive Communication and Reporting: Develop and deliver high impact presentations and white-papers tailored for executive leadership. Maintain frequent communication with top-level executives to report progress, relay strategic insights, and influence decision making processes.

• Field and Corporate Liaison: Serve as a primary link between corporate office and field operations including store management, market managers, and regional vice presidents. Ensure that strategic initiatives are communicated effectively and align with field operations to enhance overall performance and address regional needs.

• Cross-Functional Collaboration: Lead cross functional projects in the development and execution of business strategies. Act as a pivotal leader who facilitates alignment and integration among various departments, driving cohesive strategy execution and operational excellence.

• Business Case Development and Quantification: Lead the creation of comprehensive business cases for store-facing processes and initiatives.
  
  Analyze and quantify the impact of proposed strategies on store performance, operational efficiency, and overall profitability. Ensure all business cases are supported by robust data analysis and clear metrics to facilitate informed decision-making and strategic investments.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $110,000.00-$220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

• Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications

Bachelor's degree in Business, Statistics, Social Science, Communications, or related field and 6 years' experience in retail merchandising, operations management, or related area OR 8 years' experience in retail merchandising, operations management, or related area.

2 years' supervisory experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team

Masters:

Computer Engineering, Masters:

Computer Science, Masters: Mathematics, Masters: Supply Chain, Masters: Transportation

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America