Director, Business Process Ownership - Auto Physical Damage

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Director, Business Process Ownership for the Auto Physical Damage team, you will supervise a team of business professionals that are responsible for the end-to-end aspects and overall ownership of assigned processes. Guides team members to collaborate with enterprise partners in the facilitation and development of business rules, gathering of requirements, artifacts, and process management. Guides team members in the ownership of assigned processed to include, capturing, documenting, and sustaining processes. Maintains compliance with policies, procedures, and regulations.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for leading a team that is passionate about process ownership and improving business results by identifying process gaps and opportunities, recommending solutions, and developing and supervising key process performance indicators.

• Aligns with enterprise partners to define backlog and present the reason to contend for funding and ultimately ensure execution to output. Ensures the Business Process Consultant backlog is prioritized in accordance with business results.

• Defines, develops, and evaluates performance metrics to establish process success, and engages partners to ensure cohesive and continuous alignment to measures of success. Uses and is responsible for reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and advise vital team members.

• Ensures risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities. Influences business unit and business processes to address risk across all activities.

• Using prescribed project execution methodologies such as Agile, Six Sigma, Lean, and Waterfall, collaborates with process team members to ensure timely execution of results to improve or design-controlled processes.

• Leads business process risks and coordinates that appropriate controls are collected, detailed, sustained, and ultimately mitigated.

• Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.

• Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of experience with process improvement and design methodologies, e.g. Six Sigma and Lean, business operations, risk management, quality assurance and control, or internal audit (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.

• 3 years of direct team lead, supervisory or management experience.

• Experience leading and/or participating in programs/projects, business process owner/consultant efforts in a dynamic environment.

• Extensive experience in the application of process management methodologies, standards, and policies within a regulated environment.

• Knowledge of operational risk management practices.

• Organizational agility; with demonstrated ability in developing partnerships across a complex business landscape, while utilizing/ implementing Lean and continuous improvement methodologies.

• Experience gathering and assessing set of performance metrics to ensure both efficient and effective processes.

What sets you apart:

• 4+ years of experience leading Auto Physical Damage process management and/or operations experience.

• Experience with business analysis and basic statistics.

• Proven experience in leading, developing, and managing cross functional teams.

• Strong communication, presentation, and project management skills.

• Experience with risk management.

• Experience in quality management.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.