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Director, Business Process Management

Expired Job

Comcast Philadelphia , PA 19107

Posted 3 months ago

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Summary:

Responsible for providing leadership and direction within department and works on a cross-functional team that will manage the strategic process transformation effort across all business lines for the Company. Acts as a part of a core team that includes field representation and partners in various organizations that will support the direction for best-in-class' operating models and practices. The team will be responsible for defining a cohesive plan that captures the aspects of technology, people, and process and will support the delivery with a focus on planning, change management, and communications with a primary focus on Data Governance across organization, management of rate initiatives and key Billing Journey initiatives for Comcast Business.

Core Responsibilities:

  • Accountable for defining future state best-in-class' solutions and ensuring the successful deployment for all of the operational components for the strategic systems. Focus areas include Sales, Marketing, and ordering service.

  • Reduces variation from processes so that simplification is obtained and operational efficiencies are gained.

  • Creates clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor, and measure the success of those metrics.

  • Uses a methodical yet collaborative approach to each project by: 1)Measuring the process and questioning the capability and quality, 2)Defining the problem statement, 3) Performing a gap analysis between the customers' expectation and current process performance, 4) Standardizing solutions around best practices, and 5) Repeating the steps for continuous improvement.

  • Develops repeatable, and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.

  • Interacts closely with a matrixed cross-functional team (both field and corporate) in order to secure alignment and solution excellence.

  • Fosters an environment of empowerment, openness, inclusion, and objectivity all while striving to deliver solutions that benefit the entire organization.

  • Works with our HR counterparts and identifies plans for change management, communication, and training needs.

  • Responsible for all commitments within assigned organization and dependencies across the department.

  • Consistent exercise of independent judgment and discretion in matters of significance.

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

  • Other duties and responsibilities as assigned.

Job Specification:

  • Bachelors Degree or Equivalent

  • Generally requires 10+ years related experience

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how you do your job

  • Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

  • Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

  • Win as a team-make big things happen by working together and being open to new ideas

  • Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our communities

Comcast is an EOE/Veterans/Disabled/LGBT employer


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Director, Business Process Management

Expired Job

Comcast