Director, Business Process Excellence

Centene Corporation Tucson , AZ 85704

Posted 2 months ago

Position Purpose:

  • Drive business process excellence initiatives while establishing a culture of quality and continuous improvement amplifying Enterprise Business Operations strategic success in achieving Centene's purpose: Transforming the health of the community, one person at a time.

  • Develop, direct, and execute business process excellence/process improvement efforts (site/geography specific, as well as, enterprise-wide)

  • Drive organizational change in support of strategic initiatives and establishing a culture of continuous improvement - both within the designated geography & across the enterprise

  • Lead site & enterprise execution of identified operational excellence "programs" (e.g., process management, quality/root cause analysis, continuous improvement, etc.)

  • Coach & consult the development of process excellence principles, methods and skills/behaviors across the organization.

  • Conduct performance analyses within designated area(s) and across the organization to determine gaps and ROI of process effectiveness and efficiency

  • Collaborate with various functional areas (within and outside of Business Operations) to achieve optimal results in process redesign and implementation of new methodologies

  • Identify barriers to change and develop and propose solutions that address both business needs and customer satisfaction

Education/Experience: Bachelor's degree in business, healthcare administration, related field, or equivalent experience. 7 years of process optimization, process improvement, or project management experience. Experience with Six Sigma/LEAN methodologies. Knowledge of process mapping, process design, and workflow management software and applications. Experience with organizational change management and data visualization, a plus.

License/Certification: Six Sigma/LEAN Certification preferred.

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Director, Business Process Excellence

Centene Corporation