Director, Business Operations PMO

Youngs Market Co Tustin , CA 92680

Posted 3 months ago


The Director, IT Business Operations and PMO (Project Management Office) is a key resource to the SVP, CIO and part of the IT Leadership team at Young's. The ideal candidate will support the Chief Information Officer and be responsible for oversight, planning, fiscal management, and execution for the on-going programs and project management of critical business initiatives targeted at ensuring the company's strategic plans are implemented successfully and on time. This is a "hands on" position, focused on execution, for a detail-oriented person looking for a big challenge and a great growth opportunity.

The Director Business Operations and PMO will be responsible for coordinating, tracking, and communicating the department performance as measured against progress targets. Performance management crosses on-time project completion, system performance, service delivery and human capital performance. Success will be measured against ensuring IT projects are in alignment with the business results and that the projects deliver against tangible results.


  • Partner with the business to understand their technology requirements. Provide regular communication to the business regarding projects, issues, defects, analysis efforts, and potential projects.

  • Track project execution for large IT initiatives.

  • Coordinate between business and technical teams.

  • Design and deliver regularly scheduled reports and executive presentations to review the status of all projects.

  • Align with the business functional team to ensure data conversion aligns with the functional solution being implemented.

  • Maintain and track key metrics that measure how IT is performing both internally and externally.

  • Support the business and IT functional leaders in creating business cases for IT projects and programs.

  • Ensure that applications development initiatives are well managed and delivered to meet expectations on functionality, timeliness, and cost.

  • Work closely with IT functional teams to mitigate resource constraints and project issues.

  • Develop process improvement initiatives and recommendations.

  • Monitor the budget (including resource allocation), escalation and issue resolution, and reporting at the program level when individual projects are part of a larger initiative.

  • Proactively analyze IT investments to ensure that IT investment is providing the desired benefits to business groups.

  • Assist with the creation and communication of effective change management and communication plans for the leadership team and broader organization.

  • May perform additional duties assigned.


  • Bachelor's Degree from an accredited university.

  • 5+ years of progressively increasing IT management experience.

  • At least 3 years of experience managing projects.

  • Must have experience with Oracle EBS.

  • Deep knowledge of systems architecture, technical design, system and software development technology.

  • Extraordinary project management skills.

  • Ability to set and communicate priorities effectively; able to manage multiple and sometimes conflicting tasks and priorities.

  • Excellent communication skills in writing, speaking, and presenting.

  • Must be able to write persuasively in narrative form.

  • Able to communicate complex and technical subject matter into business terms.


  • Project management or Six Sigma certification.

  • Experience with Manhattan WMS/TMS.

  • Master's Degree in Information Systems or Business Management.

  • Ability to step into projects already in progress and effectively assume a leadership role.

  • Vendor negotiations.


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Director, Business Operations PMO

Youngs Market Co