Director - Business & Data Systems

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Our Benefits:

• Medical, prescriptions, dental and vision insurance

• Retirement savings plan with company match

• Company-paid and supplemental life insurance

• Flexible spending accounts

• Paid vacation, sick and personal leave

• 11 paid holidays

• Professional development and training

• Tuition reimbursement

• Employee referral bonus program

• Flexible work arrangements

• Clinical supervision for licensed social workers and counselors

JOB SUMMARY: The Director of Business & Data Systems provides oversight and advice regarding data systems and reporting in use throughout the Homeless and Housing Services (HHS) Department and acts as the HHS Sharepoint Administrator. The position works as part of the HHS management team to increase the productivity and effectiveness of the department's management, business and data systems.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Evaluates the effectiveness of the data systems in use in the HHS Department and proposes changes to the annual HHS Knowledge Sharing and Data Management strategic plan to improve operations and reporting.

• Serves as the lead Catholic Charities representative on HMIS and OCTO to

external partners (The Community Partnership (TCP), Department of Human Services (DHS), Montgomery County Department of Health and Human Services to End Homeless, Charles County Stakeholders and the Department of Housing and Urban Development (HUD)

• Monitors CoC and funder database policies, procedures, and priorities; notifies Deputy Director and Executive Director of changes which may impact program operations and recommends strategies to address.

• Informs HHS Department Leadership of changes in CoC Data Priorities and develops trainings to ensure impacted programmatic staff are able to utilize these systems.

• Acts as HHS Department system administrator.

• Operate as HHS Data administrator and oversees staff who provide this service.

• Monitors database efficiency and ensure proper functioning of all HHS Data Systems (HMIS, OCTO and Sharepoint) in DC and Maryland.

• Maintains the security and integrity of the HHS databases to include devising and implementing efficient and secure procedures for data handling and analysis, and establishing guidelines for data sharing with internal and external stakeholders, etc.

• Maximizes use of HHS Data systems by ensuring appropriate training and reporting.

• Reviews and updates policies and procedures annually to ensure and improve database functioning and reporting outcomes.

• Convenes database users' group to review quarterly performance dashboards and lead quarterly low barrier shelter billing users' group.

• Provides training across the HHS Department on how to leverage internal data to inform program operations and meet external stakeholders' outcomes.

• Determines training needs, develop training materials, and provide

annual and on-going trainings to end users about HMIS and OCTO data collection and security, and privacy policies and procedures.

• Orientates and trains management staff on reporting and managing data to meet funder's outcomes and expectations.

• Manages the orientation and HHS Department training calendar.

• Works as part of the HHS management team and submit reports aimed at increasing business and data systems' productivity and efficiencies.

• Develops, generates, and disseminates canned and ad hoc reports necessary to inform data driven decisions at the project level.

• Oversees the submission of daily, weekly, monthly, quarterly and year-end reports for internal and external stakeholders.

• Manages the administration and implementation of the HHS Department Sharepoint Site to allow online collaboration and create shared storage space for files.

• Develops HHS Portfolio Sharepoint Sites with the respective Director and/or Program Manager, to ensure program data by portfolio is stored and shared in a secure manner.

• Adds users, control access to document libraries, and set permissions.

• Troubleshoots and resolves SharePoint issues.

• Provides SharePoint support and end-user training.

• Ensures sufficient storage space by performing clean-ups and archiving data.

• Keeps up to date with SharePoint developments.

• Provides IT procurement support to HHS Management Team to include but not limited to development of specifications to meet defined requirements.

• Sets initiatives and goals for the HHS departments IT systems vision for growth.

• Prepares annual strategic IT plan and budget to support the mission of the department.

• Consults with programmatic staff to assess computing needs and system requirements.

• Supervises assigned staff which includes recruiting, staffing, hiring, performance evaluation, employee discipline, training, and development; conduct regular staff meetings; communicates policies and procedures; and facilitates team dynamics.

• Performs other job-related duties as assigned.

EDUCATION and EXPERIENCE:

• Bachelor's degree in business, information technology or relevant field.
• 5 years' experience in the application of systems analysis techniques and procedures required, including consulting with users to determine hardware, software or system functional specifications required.
• 7 years of progressive management experience, including implementing a strategic plan and managing database systems.

SKILLS and COMPETENCIES:

• Prior experience as a SharePoint administrator.

• Knowledge of and experience with HMIS software products, especially Bowman Systems' ServicePoint preferred.

• Advanced knowledge and skill managing complex database systems.