Director, Business Applications (Security Ops)

Usaa Lutz , FL 33549

Posted 2 months ago

Purpose of Job

Manages analytical, business, and technical support functions related to strategic business functions, processes, and applications. Provides strategic direction to teams and processes supporting business analytics and decision making processes including business, technology, and process improvements.

Job Requirements


Directs human and technical resources supporting business processes and applications, taking into account current and future business needs and opportunities.

Manages the identification, research, and analysis of business, process, and technology opportunities.

Provides direction to staff influencing and implementing business and process improvements, leveraging change management skills and processes.

Oversees advisory processes and provides high level consulting with customers on matters related to overall business analytics and decision support solutions.

Ensures that team maintains understanding of business processes, supporting applications, and strategic direction.

Collaborates and exchanges information with team members, customers, and information services to ensure dependencies, risks, and opportunities are identified.

Manages team projects and activities using project management methodology.

Directs independent research of complex business issues requiring expert level knowledge of business principles and theories.

Leads/participates in development and/or maintenance of complex business analytics and decision support solutions.

Provides work direction and coaching for employees in group, and makes pay and performance decisions for staff.

Develops and tracks metrics appropriate for projects and processes.

Minimum Education:

Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:

8 or more years experience working in an analytical or technology support position.

3 or more years of direct supervisory experience or leadership of projects of equivalent length and complexity.


  • 8 years of experience working with physical security related technologies

  • Strong knowledge of physical security devices, encryption and integration

  • Exceptional communication and collaboration skills with key stakeholders across all domains/businesses

  • Solid business acumen with deep understanding of budgeting/sourcing/procurement processes

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Director, Business Applications (Security Ops)