Director Assessment And Referral Behavioral Health

This position is incentive eligible.

Salary Estimate: $103480.00 - $155168.00 / year

Learn more about the benefits offered for this job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Do you have the career opportunities as a Director Assessment and Referral Behavioral Health you want with your current employer? We have an exciting opportunity for you to join The Medical Center of Aurora which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

The Medical Center of Aurora offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Director Assessment and Referral Behavioral Health where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

GENERAL SUMMARY OF DUTIES - The Director, in conjunction with the Regional VP of BHS Operations, provides direct oversight and management of the daily operations of the patient access functions, clinical education, quality management, performance improvement, and all activities related to the assessment and disposition of behavioral health patients referred or presenting to the facility.

SUPERVISOR - Regional VP of BHS Operations

SUPERVISES - Directly supervises assessment staff, call center staff, administrative support staff.

CORE JOB FUNCTIONS:

• Oversees the routine operation of the clinical team responsible for behavioral health related calls, inquiries, referrals and assessments to assure the efficient and expedient delivery of services based on patient need.

• Assures documentation is completed accurately, completely and timely. Assures quality and process improvement based on the documentation and reports out all key information regarding the department's performance. Accurately tracks referral information and reports out effectively.

• Provides performance and volume reports routinely to facilities served, leadership, and medical staff and participates with facilities in performance improvement activities.

• Acts as the liaison for behavioral health services to all stakeholders taking a lead role in process and performance improvement and the delivery of high quality services.

• Initiates and facilitates outreach activities designed to increase scope and reach in alignment with the division outreach activities.

• Works collaboratively with all other departments including the sales team to respond to feedback, improve customer service, support the development of new programs and services, and to perform outreach activities as needed.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Responsible to assure all employees under supervision perform their job duties appropriately

• Organizes and leads monthly department meetings retaining attendance, agenda and minutes

• Manages the competency program for the employees according to facility policy and is responsible to identify competency components required for successful performance in the job roles

• Responsible for monthly reporting of all volume, metrics, and other information as required

• Develops and maintains policies, procedures, and written guidelines for the department

• Communicates information and changes to all employees

• Supports facilities with appropriate response times and quality care as requested by the medical staff

• Attends meetings as appropriate to inform, participate, and lead behavioral health initiatives related to patient access

• Develops and/or coordinates clinical training and education for clinical staff to assure ongoing clinical effectiveness

• Implements quality monitoring for all clinical work within the department

• Works with the directors of the emergency departments and other units to support their needs for assessment and patient flow

• As the leader for all assessment and response activities actively joins efforts to improve processes across the division

• Ensures patient rights and confidentiality

• Provides input, suggestions and support appropriately

• Participates as an active member of the multidisciplinary team

• Completes additional duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Possess a thorough knowledge of current behavioral health concepts, principles and methods of treatment

• Understand and be able to train on all the state and federal standards regarding behavioral health assessment, petition, medical screening and patient rights

• Demonstrates the ability to lead people, bridge conflicts, and work within a multi-disciplinary team to motivate the best performance in others

• Ability to follow established policy and procedures when performing job functions

• Ability to demonstrate good judgment

• Possess good communication skills verbal and written

• Possess good organization skills and be able to act on multiple tasks.

• Demonstrates ability to prioritize

• Ability to interact and communicate with others in a way that promotes a positive and cooperative work environment

• Ability to channel concerns appropriately

EDUCATION

• Master's Degree in Counseling, Social Work, Nursing or related field in which a license and holds professional licensure as an independent mental health professional or a master degree in nursing

EXPERIENCE

• 3 years' experience in a behavioral healthcare setting performing clinical assessments or in a clinical treatment setting

• 5 years in a supervisory role evaluating staff performance and implementing program initiatives

• Prefer experience in emergency department behavioral healthcare and managing clinical staff

CERTIFICATE/LICENSE

• Licensed to perform clinical assessments to determine level of care needs and to diagnose according to the current version of the Diagnostic and Statistical Manual required

• Must hold and maintain current licensure as a mental health professional, such as Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Master Social Worker (LMSW), or Licensed Marriage and Family Therapist (LMFT) or RN license (RN requires at least 3 years in an applicable mental health environment

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Director Access and Response Center opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.