Director

Department Name

FA and Scholarship Services

Job Description

Under direction of the Assistant Vice President, Financial Aid Services, develops, manages and maintains the day-to-day financial aid operations, policies and procedures for verification, student employment and loans to ensure accurate financial aid awarding, disbursement and fiscal accountability. This position plays a collaborative leadership role in the strategic goals and mission of the units, providing leadership and direction to the verification processing, student employment and loan teams, ensuring timely and accurate processing as well as delivery of optimal student service.

Job Description

Under direction of the Assistant Vice President, Financial Aid Services, develops, manages and maintains the day-to-day financial aid operations, policies and procedures for verification, student employment and loans to ensure accurate financial aid awarding, disbursement and fiscal accountability. This position plays a collaborative leadership role in the strategic goals and mission of the units, providing leadership and direction to the verification processing, student employment and loan teams, ensuring timely and accurate processing as well as delivery of optimal student service.

Requisition ID

102287BR

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.

• Required to stand for varying lengths of time and walk moderate distances to perform work.

• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.

• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

• May be required to perform tasks in the field within and/or across University campuses.

• Ability to clearly communicate to perform essential functions.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND eight (8) years of related administrative experience, which includes five (5) years of supervisory experience; OR, Twelve (12) years of related administrative experience, which includes five (5) years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Department Statement

Financial Aid and Scholarship Services is one of several departments comprising Academic Enterprise Enrollment which utilizes a variety of strategies to enroll and support a diverse student population representative of Arizona State University's vision. The Financial Aid and Scholarship Services unit strives to provide excellent customer service with the goal to make each student's application for financial aid a simple and affordable process. Each staff member is committed to helping a student finance their education by effectively utilizing scholarships, grants, work-study and loans. The unit provides tools to help determine the cost of attending ASU, including a scholarship portal to search for available scholarships. The department also provides resources for student to use to budget their money and a student employment unit which processes department requests for student workers.

Category

04

VP Code

EXEC VP/PROVOST

Scope of Search

Open

Desired Qualifications

• Evidence of effective verbal and written communication skills.

• Experience utilizing automated financial aid software, preferably PeopleSoft Campus Solutions.

• Five or more recent years of direct administrative experience managing federal, state, institutional & private aid programs within a college/university setting.

• Experience working in a higher education institution's financial aid office with progressive administrative responsibility.

• Extensive knowledge of Title IV regulations governing federal student aid.

• Experience with packaging and need analysis procedures.

• Demonstrated knowledge of the regulations and operations pertaining to the assigned areas of verification, loans and federal work-study with five (5) years of progressively responsible financial aid experience in a post-secondary institution's financial aid department.

• Demonstrated knowledge of management and supervisory principles and practices. Demonstrated knowledge of strategic planning principles and practices.

• Demonstrated knowledge of principles, concepts and practices or organizational management.

• Experience in improving the customer experience and leading others in that goal. Experience in problem-solving and decision-making.

• Experience in planning, analyzing and coordinating activities and establishing priorities. Experience in managing, supervising and evaluating assigned staff.

• Experience in building effective teams to ensure customer service standards are met and assigned goals and objectives are reached.

• Experience in establishing and maintaining effective working relationships.

• Experience in providing financial aid training on a variety of topics.

• Experience in creating and presenting financial aid information to diverse groups.

Close Date

05-July-2024

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.

Full-Time/Part-Time

Full-Time

Essential Duties

• Plans, directs and reviews the activities and operations of the verification processing, student employment and loan teams, collaborating with academic units, enrollment services and other university departments to ensure the effective and efficient delivery of services for students, including but not limited to: financial aid counseling, processing and awarding, and general financial aid information.

• Responsible for maintaining the operations and accurate award processing of the following in accordance with federal regulations: Federal Pell Grant Program, Federal Direct Loan Programs, Federal TEACH Grant Program, Federal Work-Study Program, as well as private loan processing.

• Maintains an in-depth knowledge of compliance regulations of the awarding, disbursement, and reconciliation of federal aid.

• Streamlines financial aid processes for optimization.

• Responsible for reconciling federal funds using internal and external systems, ensuring all accounts are balanced in accordance with policy and regulatory timeline requirements.

• Responsible for staying abreast of changes in federal student aid regulations; assisting with implementation; maintain auditable records of aid awards, aid adjustments, appeals requests and documentation, in accordance with federal regulations.

• Serves as key member of the financial aid leadership team, providing guidance and making recommendations in determining and addressing inefficiencies.

• Assists in providing training and support to assigned staff and ensures compliance with regulatory requirements.

• Works collaboratively with the Assistant Vice President and compliance and training team to assist in the review and evaluation of federal regulations concerning financial aid and ensures that operations of assigned areas are in compliance with these regulations.

• Provides support to the compliance and training team in the regular review and update of policies and procedures, correspondence, forms, web and knowledgebase articles.

• Oversees specific processes such as monthly reconciliation and annual closeout of Direct Loans, Pell and Federal TEACH Grant, etc.

• Provides support to the Assistant Vice President.

• Conducts and assists with the development of long-and short-range goals.

• Participates actively in enrollment services and student retention activities.

• Oversees and participates in the hiring, training, supervising and evaluation of assigned staff.

• Serves as liaison for Financial Aid and Scholarship Services with ASU Enrollment Services, designated ASU departments and units, and designated state and federal financial aid entities.

• Delivers optimum service to all internal and external customers and provides necessary training and updates to ensure accurate communication.

• Provides leadership, direction and supervision for the development of a comprehensive client-centered and proactive culture providing enhanced services to students, families, public and university community partners.

• Represents the department and serves on various department and university committees.

• Serves as a representative of the University at state, regional and national organizations, boards, councils and committees as assigned.

• Oversees testing for annual updates to processing. Collaborates with compliance and training for delivery of training for the team.

• Responsible for coordinating the annual review and updates of all areas related to preparation for verification processing in the next aid year.

• Collaborate with the Systems Development team and University Technology Office to assist with testing, implementation, maintenance and enhancements on a regular basis.

• In collaboration with the Assistant Vice President, develops, maintains and implements department policies and procedures.

• In collaboration with the Assistant Vice President, plans, evaluates and develops department long - and short-term goals, and develops objectives and activities based on these goals.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Salary Range

$85,000 per year

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of "equivalent combination" in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor's degree is equal to four years of experience.

Job Family

Generic