Director-Ambulatory Operations-Grenada/Holmes

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Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/

license. You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:

R00037117

Job Category:

Professional and Technical

Organization:

Community Hospitals

Location/s:

UMMC-Grenada

Job Title:

Director-Ambulatory Operations-Grenada/Holmes

Job Summary:

To provide leadership and direction for assigned ambulatory clinics, laboratory and home health to include budget preparation and administration, strategic planning, personnel management, billing and accounts receivable, and customer service. Serves as a strategic partner on the UMMC Grenada administration team and works with departments to support the goals of practice and further the mission of the University of Mississippi Health Care (UMHC).

Education & Experience

Bachelor's degree in Healthcare Administration, Finance, Business Administration, or related health field and six (6) years of practice management/clinical operations experience in a healthcare setting or equivalent education/experience. Master's preferred.

CERTIFICATIONS, LICENSES OR REGISTRATION REQUIRED: FACHE preferred.

Knowledge, Skills & Abilities

The Director of Ambulatory Operations/ (DAO) provides leadership and management expertise needed to ensure quality patient care and customer service is provided to patients, families, and staff. The individual also provides the supervision and control of resources by determining the composition, assignment, direction, and size of the workforce employed in all coverage areas.

The DAO is responsible for recruiting and retaining a professional staff; maintaining an awareness of changing practices, procedures, and trends in patient care; and promoting a positive professional image of patient services to patients, physicians, and the community. Must have knowledge of clinical operations. Knowledge of business and management principles involved in strategic planning, resource allocation, and leadership technique.

Skill in the use of personal computers and related software applications. Verbal and written communication skills. Interpersonal and problem resolution skills.

Ability to coordinate, direct, and evaluate clinical activities. Knowledge and skills in forecasting and developing budgets. Ability to successfully manage staff.

Negotiation skills. Knowledge of billing and A/R. Knowledge of medical coding. Problem solving skills.

Responsibilities

• Oversees the assigned departments and clinic financial operations. Maintains fiscal accountability throughout the development, implementation, and evaluation of annual operating and capital budgets and provides administrative direction in the formulation of goals and strategic plans.

• Maintains accurate, current, and comprehensive statistical data on department operations; prepares and submits routine and special reports to management on department operations, budgetary variance, and recommended operational changes and corrections as needed.

• Monitors reimbursements and controls expenditures to achieve favorable financial outcomes. Identifies opportunities for business development to enhance reimbursement while planning for future trends within the industry including the long-range business plans and proformas to support new program proposals.

• Analyzes and monitors accounts receivables and reimbursement rates and prepares monthly, quarterly, and annual reports. Collaborates with central billing to fulfill front-end business/billing/reimbursement operations requisites and improve cash collections and flow through interpretation of payer requisites and incorporation of these into operations.

• Directs the day-to-day clinical operations to support the needs of providers, staff, and customers; to meet HR goals and objectives for staff satisfaction, recruitment, and retention. Develops policies and procedures and monitors quality and quantity of workflow to ensure that work is completed; monitors quality of department operations and recommends changes as needed.

• Ensures compliance with all applicable regulations and policies for coding, HIPAA, safety, infection control, OSHA, CLIA, and other agencies as appropriate to the practice.

• Works with physicians to develop scheduling protocols for ambulatory, surgical, procedural, and other service delivery to increase productivity. Works collaboratively with medical, clinical, and other hospital staff to ensure efficient and effective patient care delivery and customer satisfaction. Addresses customer service issues promptly and involves other departments or programs as needed to resolve any issues that may arise.

• Maintains and ensures cleanliness, safety, general appearance, and working order of the facility and equipment by resolving facility issues and concerns

• Organize and direct outreach and marketing strategies to include nursing, physician, and provider in the county & surrounding areas.

• Serves as a role model for exemplary customer service. Develops and implements effective communication in order to build a collaborative and dynamic work force that can readily adapt to change. Creates a "team" for addressing issues across departments by presenting an open, responsible and accountable model for staff.

• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional handling or working with potentially dangerous equipment, occasional exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, frequent work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 75 pounds, occasional climbing, occasional crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, frequent sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:

Full time

FLSA Designation/Job Exempt:

Yes

Pay Class:

Salary

FTE %:

100

Work Shift:

Day

Benefits Eligibility:

Benefits Eligible

Grant Funded:

Job Posting Date:

07/1/2024

Job Closing Date (open until filled if no date specified):

08/2/2024