Director, Ambulatory Nursing

Position Summary Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women's health, primary care and the largest hospitalist program in Florida. Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida's east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you. Position Summary Working under the direction of the Service Line AVP, and in alignment with the overall Orlando Health Medical Group (OHMG) Clinical team and their associated goals, the position is responsible for the overall clinical processes in an ambulatory service line, regarding quality, patient experience, efficiency, risk, and safety Responsibilities Essential Functions • Demonstrates a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve Orlando Heath and OHMG specific goals. • Ability to identify clinical care gaps then develop, evaluate or update clinic policies and standard operating procedures in the ambulatory clinic setting. • Provides alignment and assistance to practice leadership in ensuring the OHMG clinical philosophy and objectives related to clinical staffing, performance standards, scope of practice, policies and procedures, job classifications, and compliance with government regulations are followed. • Works closely with quality, infection prevention, compliance, risk, safety and regulatory to ensure a quality, safe, patient care delivery model in their service line practices. • Plans and coordinates quality and service activities in the outpatient clinic and is responsible for the overall culture of safety within the outpatient clinic. • Actively participates in OHMG ambulatory wide clinical strategy with the Chief Clinical Officer and ensures alignment to these strategies in their ambulatory clinics. • Efficiently manages, directs, and coordinates clinic processes provide cost-effective, quality patient care service. • Assures development, implementation, and evaluation of evidenced based, quality clinical practice consistent with research, organizational and national practice standards. • Embraces, communicates, and promotes effective change. • Provides clinical leadership that attracts, retains, and motivates clinical employees. • Informs OHMG leadership about current trends, problems, and activities in the ambulatory clinics. • Directs activities related to all aspect of ambulatory clinical care and assumes responsibility for presenting a positive representation of corporate and departmental services. • Provides timely communication of pertinent information to improve patient care and service on an ongoing manner. • Keeps lines of communication open with leadership, physicians, and clinical team members to ensure high team member morale and a professional atmosphere. • Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately achieving desired outcomes. • Serve on various clinical corporate committees and councils as a representative of OHMG clinical leadership. • Collaborates with AVP and service line leaders to identify the budget needs required to support clinical practice. • Works effectively with leadership, team members and physicians to ensure best practice activities are in place. • Organizes work, delegates assignments, and achieves goals and objectives. Organizes and integrates organization priorities and deadlines. • Functions as the clinical expert for their service line specialties. • Cultivates exemplary customer services throughout the outpatient clinic. • Evaluates the environment and makes recommendations to ensure optimal patient comfort, safety, and compliance with various standards of care, regulatory / governing bodies (i.e., OSHA, JCAHO, infection control, risk management). • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures. • Knowledge of risk management concepts. • Demonstrates awareness of legal issues, patient rights, and compliance with the standards of regulatory and accrediting agencies. • Participates in both formal and informal educational programming. • Provides ongoing training for team members including orientation and in-services. • Investigates complaints and/or non-compliance of policies, initiates follow up actions as warranted. • Actively participates on corporate committees, task forces and community committees. Qualifications Education/Training Meets one of the following: • Master of Science in Nursing (MSN), or • Bachelor of Science in Nursing (BSN) with master's degree in business or health-related field Licensure/Certification • Maintains current State of Florida Registered Nurse license or valid eNLC multistate RN license. • Maintains current BLS/Healthcare Provider certification. • National leadership board certification through the American Nurses Credentialing Center (ANCC) or American Organization for Nursing Leadership (AONL) within 2 years. Experience Four (4) years as a registered nurse in an acute care or outpatient setting, with two (2) years leadership experience (at least one (1) year at the nurse manager level)

Education/Training Meets one of the following: • Master of Science in Nursing (MSN), or • Bachelor of Science in Nursing (BSN) with master's degree in business or health-related field Licensure/Certification • Maintains current State of Florida Registered Nurse license or valid eNLC multistate RN license. • Maintains current BLS/Healthcare Provider certification. • National leadership board certification through the American Nurses Credentialing Center (ANCC) or American Organization for Nursing Leadership (AONL) within 2 years. Experience Four (4) years as a registered nurse in an acute care or outpatient setting, with two (2) years leadership experience (at least one (1) year at the nurse manager level)

Essential Functions • Demonstrates a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve Orlando Heath and OHMG specific goals. • Ability to identify clinical care gaps then develop, evaluate or update clinic policies and standard operating procedures in the ambulatory clinic setting. • Provides alignment and assistance to practice leadership in ensuring the OHMG clinical philosophy and objectives related to clinical staffing, performance standards, scope of practice, policies and procedures, job classifications, and compliance with government regulations are followed. • Works closely with quality, infection prevention, compliance, risk, safety and regulatory to ensure a quality, safe, patient care delivery model in their service line practices. • Plans and coordinates quality and service activities in the outpatient clinic and is responsible for the overall culture of safety within the outpatient clinic. • Actively participates in OHMG ambulatory wide clinical strategy with the Chief Clinical Officer and ensures alignment to these strategies in their ambulatory clinics. • Efficiently manages, directs, and coordinates clinic processes provide cost-effective, quality patient care service. • Assures development, implementation, and evaluation of evidenced based, quality clinical practice consistent with research, organizational and national practice standards. • Embraces, communicates, and promotes effective change. • Provides clinical leadership that attracts, retains, and motivates clinical employees. • Informs OHMG leadership about current trends, problems, and activities in the ambulatory clinics. • Directs activities related to all aspect of ambulatory clinical care and assumes responsibility for presenting a positive representation of corporate and departmental services. • Provides timely communication of pertinent information to improve patient care and service on an ongoing manner. • Keeps lines of communication open with leadership, physicians, and clinical team members to ensure high team member morale and a professional atmosphere. • Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately achieving desired outcomes. • Serve on various clinical corporate committees and councils as a representative of OHMG clinical leadership. • Collaborates with AVP and service line leaders to identify the budget needs required to support clinical practice. • Works effectively with leadership, team members and physicians to ensure best practice activities are in place. • Organizes work, delegates assignments, and achieves goals and objectives. Organizes and integrates organization priorities and deadlines. • Functions as the clinical expert for their service line specialties. • Cultivates exemplary customer services throughout the outpatient clinic. • Evaluates the environment and makes recommendations to ensure optimal patient comfort, safety, and compliance with various standards of care, regulatory / governing bodies (i.e., OSHA, JCAHO, infection control, risk management). • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures. • Knowledge of risk management concepts. • Demonstrates awareness of legal issues, patient rights, and compliance with the standards of regulatory and accrediting agencies. • Participates in both formal and informal educational programming. • Provides ongoing training for team members including orientation and in-services. • Investigates complaints and/or non-compliance of policies, initiates follow up actions as warranted. • Actively participates on corporate committees, task forces and community committees.