Charter Communications is America's fastest growing TV, internet and voice company. We're committed to integrating the highest quality service with superior entertainment and communications products.
Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter's business strategy and it's the philosophy that guides our 90,000 employees.
Spectrum Mobile is built on America's largest, most reliable 4G-LTE network and is combined with a nationwide network of Spectrum WiFi hotspots. With Spectrum Internet and Spectrum Mobile, customers can enjoy the best possible broadband experience. It is a smarter network, designed for the way mobile devices are used today, and the way they will be used tomorrow.
The Director Alliance Management is a key member of the fast-growing Spectrum Mobile team. Responsible for operationalizing the Alliance requirements throughout Charter's customer facing organization with a focus on retail stores, marketing, PR and any external events where Charter and Alliance partners are involved. The ideal candidate will have experience working with mobile carriers and device manufacturers, and will help coordinate all aspects of go to market plans and implement the planning cadence with our OEM partners to maximize marketing and merchandising effectiveness.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Provides overall Business Development support, including the analysis and negotiation of company-wide agreements.
Supports the negotiation of business transactions.
Reviews and evaluates business proposals from Alliances, identifying improvements as well as the negotiation strategy to obtain them.
Maintains and fosters strong communication across all divisions and functions within Charter and Alliance partner as needed.
Collaborates with analysts and other decision support resources to successfully execute goals, objectives, and initiatives.
Manages all aspects of analytical and quantitative aspects of our agreement and prepares appropriate decision support reporting to support partner/alliance relationship.
Manage any compliance activity between Charter and Alliance partners.
Manages relationships with various external stakeholders including industry specific organizations focused on building or developing programs and initiatives that align with Charter's mission to provide superior products and services within the Alliance framework.
Establishes and supports Mobile alliance partner projects from beginning to end with solid decision support analysis that support business goals in collaboration with senior management, other business units, and project stakeholders.
Effectively communicates project expectations, timelines, milestones and deliverables in a timely and clear fashion.
Develops and maintains strong relationships with alliance partner leadership to identify local market opportunities, trends, and historical data and anecdotal feedback to support successful Mobile launch.
Prepares deal summaries and updates regarding Alliance priorities/strategies for management.
Understands and occasionally participates in creating business cases.
Performs other duties as requested by supervisor.
REQUIRED WORK EXPERIENCE:
Experience developing strategies with external partners and progressing initiatives: 8
Alliance management experience in the mobile device industry: 5+
Quantitative decision supporting Mobile, technology, CE or Telecom: 5+
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Strong ability to document and present complex data in an easy to understand manner to support critical business decision
Expert-level logical and analytic skills
Strong ability to communicate effectively with executive management and company personnel
Strong ability to demonstrate company values, maintain a positive demeanor, encourage different points of view, move team forward through change, provide timely information, communicate context for business decisions
Strong ability to influence internal and external contacts and provide effective issue advocacy
Strong knowledge of Mobile products and integration of partner/market technology
Strong knowledge with partner alliance strategy
Strong ability to align systems, programs, and people with the company strategy and culture
Knowledge of industry, strategy, business model and market of alliance partnership or ecosystems
Strong experience driving partner business initiatives
Advanced relationship-management skills with a superior ability to lead, engage and build consensus through collaboration and influence, and foster teamwork and collaboration
Strong ability to deal effectively with ambiguity
Project management skills with the ability to establish key priorities, and tactical plans to maximize successful execution
Bachelor's degree or equivalent experience required; Masters preferred