Director, Airport Operations - California Stations

Hawaiian Airlines Inc Los Angeles , CA 90009

Posted 2 months ago

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our 'ohana and be a part of an exciting team of professionals dedicated to serving our kama'ina and introducing our islands to the world!

Key Responsibilities

  • Acts as General Manager for LAX station in addition to regional manager for California stations located in North America (currently 7 stations)

  • Responsible for managing, planning and coordinating all aspects of airport operations, customer, cargo and ground handling services, ensuring the safety and efficiency of all facets of assigned station operations; Implement company policy to staff as well as Ground handling staff and ensure compliance of Company procedures

  • Establish, implement and oversee Service Standards for station staff to ensure that the needs of the public are served in accordance to superior levels of service

  • Develop and monitor annual station operating budgets and monthly budget variance reports

  • Observe, evaluate and counsel station management staff in their performance and effectiveness; formulate short-term and long-term goals for this group (i.e., lead, coach and manage)

  • Serve as an escalation point of contact in matters where additional customer service or intervention is required; maintain a professional relationship with HA customers (travel agents, assist direct sales, customers with special needs, represent HA at various community events, attend trade shows on invitation)

  • Maintain a consistent and professional working relation with respective airport authorities (Customs, Immigration, cargo broker, airport operator, airport police etc.); attend airport meetings and represent the interests of the Company

  • Perform other duties and projects as assigned


Minimum Requirements

  • Bachelor's degree or equivalent work experience

  • 5 years of airline industry experience; thorough knowledge of airline procedures and FAA regulations regarding terminal and ramp operations, security and safety

  • 5 years management experience leading teams and complex projects

  • Demonstrate ability to make decisions in a fast-paced, changing environment; ability to manage multiple projects and meet deadlines

  • Excellent interpersonal relationship skills; excellent verbal and written communication skills, and listening skills

  • Able to handle multiple tasks, results oriented, excellent follow through skills, desire for excellence and proven integrity

  • Excellent problem-solving skills; ability to gather the right information to make sound decisions within short timetables

About Hawaiian Airlines

Hawaiian has led all U.S. carriers in on-time performance for each of the past 16 years (2004-2019) as reported by the U.S. Department of Transportation. Consumer surveys by Cond Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai'i.

Now in its 91st year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline. In 2019, Hawaiian offered nonstop flights between Hawai'i and more U.S. gateway cities (13) than any other airline, along with service connecting the islands with Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. As a result of the COVID-19 pandemic, Hawaiian is operating an adjusted schedule of daily flights within the Hawaiian Islands and between Hawai'i and the U.S. west coast to support essential travel and critical cargo services.

The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian's LinkedIn page.

For media inquiries, please visit Hawaiian Airlines' online newsroom.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Director, Airport Operations - California Stations

Hawaiian Airlines Inc