Director, Airport Operations - California Stations

Hawaiian Airlines Inc Los Angeles , CA 90009

Posted 2 months ago

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our 'ohana and be a part of an exciting team of professionals dedicated to serving our kama'ina and introducing our islands to the world!

Key Responsibilities

  • Acts as General Manager for LAX station in addition to regional manager for California stations located in North America (currently 7 stations)

  • Responsible for managing, planning and coordinating all aspects of airport operations, customer, cargo and ground handling services, ensuring the safety and efficiency of all facets of assigned station operations; Implement company policy to staff as well as Ground handling staff and ensure compliance of Company procedures

  • Establish, implement and oversee Service Standards for station staff to ensure that the needs of the public are served in accordance to superior levels of service

  • Develop and monitor annual station operating budgets and monthly budget variance reports

  • Observe, evaluate and counsel station management staff in their performance and effectiveness; formulate short-term and long-term goals for this group (i.e., lead, coach and manage)

  • Serve as an escalation point of contact in matters where additional customer service or intervention is required; maintain a professional relationship with HA customers (travel agents, assist direct sales, customers with special needs, represent HA at various community events, attend trade shows on invitation)

  • Maintain a consistent and professional working relation with respective airport authorities (Customs, Immigration, cargo broker, airport operator, airport police etc.); attend airport meetings and represent the interests of the Company

  • Perform other duties and projects as assigned

Requirements

Minimum Requirements

  • Bachelor's degree or equivalent work experience

  • 5 years of airline industry experience; thorough knowledge of airline procedures and FAA regulations regarding terminal and ramp operations, security and safety

  • 5 years management experience leading teams and complex projects

  • Demonstrate ability to make decisions in a fast-paced, changing environment; ability to manage multiple projects and meet deadlines

  • Excellent interpersonal relationship skills; excellent verbal and written communication skills, and listening skills

  • Able to handle multiple tasks, results oriented, excellent follow through skills, desire for excellence and proven integrity

  • Excellent problem-solving skills; ability to gather the right information to make sound decisions within short timetables

About Hawaiian Airlines

Hawaiian has led all U.S. carriers in on-time performance for each of the past 16 years (2004-2019) as reported by the U.S. Department of Transportation. Consumer surveys by Cond Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai'i.

Now in its 91st year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline. In 2019, Hawaiian offered nonstop flights between Hawai'i and more U.S. gateway cities (13) than any other airline, along with service connecting the islands with Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. As a result of the COVID-19 pandemic, Hawaiian is operating an adjusted schedule of daily flights within the Hawaiian Islands and between Hawai'i and the U.S. west coast to support essential travel and critical cargo services.

The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian's LinkedIn page.

For media inquiries, please visit Hawaiian Airlines' online newsroom.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Apply On-line Send This Job to a Friend

Support

  • Contact Us

  • Legal

  • Help Center

  • Terms of Use

  • Sitemap

  • All Fees

  • Guests with Disabilities

About Us

  • Contract of Carriage

  • Customer Service Plan

  • Tarmac Delay Plan

  • Careers

  • Investor Relations

  • Privacy

  • Cargo

  • Shop Our Store

Visit us on Facebook Visit us on Twitter Visit us on YouTube

Hawaiian Airlines. All Rights Reserved

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Territory Operations Manager (Tom) Los Angeles California

Trash Butler

Posted 2 weeks ago

VIEW JOBS 9/11/2020 12:00:00 AM 2020-12-10T00:00 <p>MISSION:</p><p>The Territory Operations Manager (TOM) is responsible for managing overall operations within an assigned region, including leading a team of Field Operations Quality Manger(s), Area Supervisors and Butlers responsible for driving operational excellence and customer satisfaction throughout their assigned apartment communities. </p><p><br></p> <p>ESSENTIAL DUTIES &amp; RESPONSIBILITIES:</p><ul> <li>Participate in the identifying, selection, hiring and training of Field Operations Quality Manager(s), Area Supervisors and Butlers for your region<br> </li> <li>Evaluate performance of your management team and Butlers</li> <li>Investigate and respond to employee matters in your region</li> <li>Monitor and analyze service levels and trends to identify areas of opportunity</li> <li>Ensure the effective and proper use of resources within region (inventory, travel etc..)</li> <li>Ensure new properties are onboarded (rolled out) according to Trash Butler's roll-out procedure</li> <li>Communicate and facilitate the effective implementation of Trash Butler policies and procedures within assigned region</li> <li>Provide ongoing support, including tools and resources to help team succeed and filling in where needed for Area Supervisors that are out on leave/vacation etc...</li> <li>Promote ongoing development of your team through team building and other employee engagement activities</li> <li>Build relationships with third party vendors in assigned region</li> <li>Attend weekly conference calls</li> <li>Complete semi-monthly payroll for region</li> <li>Other duties as assigned</li> </ul><ul> </ul><p><strong>Requirements</strong></p><p>REQUIRED EDUCATION &amp; EXPERIENCE:</p><ul> <li>Bachelors Degree or Equivalent Experience<br> </li> <li>Strong planning, time management and organizational skills</li> <li>Strong work ethic and quality improvement orientation</li> <li>Strong interpersonal skills; ability to build trust and rapport and effectively communicate with co-workers, employees and customers</li> <li>Self-motivated and resourceful</li> <li>Ability to work independently</li> </ul><ul><li>Collaborative/team player</li></ul><ul><li>Embody our core values: Building leaders, Always branding, Fun, enthusiastic team environment, Listen, fulfill &amp; delight</li></ul><ul><li>Must have a valid driver’s license and auto insurance with good driving record</li></ul><ul><li>Must be comfortable working in an outdoor setting and walking the distance of a property</li></ul><ul><li>Must be able to lift up to 50lbs, bend at waist/knees and lift bag over shoulder, climb up/down stairs, drive for periods of time</li></ul><ul><li>Flexibility to be on call during daytime and evening hours and adapt to changing priorities</li></ul><ul> <li>Flexibility to periodically travel out of state as needed</li> </ul><p><strong>Benefits</strong></p><p>TRASH BUTLER BENEFITS</p><ul> <li>Work from home/flexible schedule</li> <li>Health, dental, and vision, medical, life insurance and 401k </li> <li>Company lap top and cell phone</li> <li>Company Vehicle</li> <li>Unlimited PTO and company observed holidays</li> <li>Enormous growth opportunity with growing company</li> <li>$100K - $110K Base Salary + Annual Bonus paid out Quarterly. Earn up to an additional 20% of your base salary! </li> </ul> Trash Butler Los Angeles CA

Director, Airport Operations - California Stations

Hawaiian Airlines Inc