Director, After Sales Support

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Director, After Sales Support

Location: Conyers, GA or Richmond, VA (possible remote)

What we're looking for:

We are looking for an experienced leader to manage our After-Sales Support team and build the right strategy to consistently deliver the best Customer Experience. This leader will be responsible for building and managing a team of industry experts, analysts and field support specialists to ensure that our delivered products and service meet and/or exceed the expectations of our customers.

This leader will be responsible for setting processes for analysis and diagnosing escalated issues. This critical role will act as the key owner that keeps our organization providing the very best service and technical support in our industry!

What you'll be responsible for in this role: