Director, Account Management

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. Overview The Director, Account Management is responsible for the account management and growth strategies for our large, strategic Financial Institution customer base. In this customer facing position, you are responsible for growing and protecting revenue and relationships for the Ethoca business, one of C&I’s fastest growing acquisitions.

Customer focus for this role consists of high-profile, strategic issuing banks in North America. If you are a strong, capable collaborator with measurable success delivering incremental value to customer and company …this could be the opportunity for you. Role Overall responsibility for the management of a portfolio of strategic Financial Institution accounts to drive product retention, optimization, and cross-sell opportunities for Ethoca, a Mastercard Fin Tech ’s suite of Cyber and Intelligence products and services. • Understand customer needs to identify sales opportunities and actively build/manage an opportunity pipeline • Ability to build and maintain internal relationships with senior management and key stakeholders across the business, gaining support for the strategic direction of the Ethoca book of business • Develop and execute account plans that drive direct and indirect revenue and keeps our customers loving us • Own specific account relationships; acting as first point of customer contact and driving partnership and engagement growth • Lead day-to-day FI customer interactions including handling queries, preparing data insights, communicating strategic messages and quarterly business reviews • Partner with multiple internal stakeholders, including Sales, Technology, Engineering, Customer Success, Legal, Product, and to work closely with other members of the account team to drive results • Ensure a customer first delivery, managing stakeholders to deliver best-in-class service, partnerships, insights, and value to the customer • Prepare presentations for internal and external management • Ensure all reporting is prepared and delivered as required both internally and externally Required Skills and Experience: • Extensive experience managing customers and revenue with demonstrable success delivering on growth/acceleration targets. • You will be responsible for driving Mastercard revenue growth and be comfortable developing business cases including ROI analyses as well as forecasting and pipeline management. • You will lead negotiations with partners and with internal stakeholders and develop terms sheets and contracts. • Ideal candidate has highly developed account management skills and personal experience managing and/or selling to tier 1 & 2 customers including managing RFP’s, ROI’s, opportunity pipelines, etc. • Previous experience in payments industry preferred. • Some public speaking required and ability to travel unrestricted