Director, Account Management

Delta Dental Washington Dental Service Minneapolis , MN 55415

Posted 1 week ago

GENERAL SUMMARY

This position is responsible for providing direct management to 8-10 Account Managers. This role is intended to lead those responsible for existing large group individually rated business with an emphasis on group retention Position is responsible for understanding Company's mission, goals, and strategies and supporting them in day-to-day operations and decision-making.

ESSENTIAL FUNCTIONS

  • Training and managing of direct reports with responsibility for renewing approximately 500-700 group dental contracts

  • Direct responsibility to provide leadership in selling renewals, problem solving, decision making, presentations, client visits with account managers

  • Day-to-day supervision of account management staff including training, performance reviews, mentoring and direction

  • Assign groups to account managers

  • Ongoing streamlining of workflows

  • Colloborate with Compliance Department; write and maintain Policy and Procedures (P&P)

  • Identify and coordinate training opportunities for staff

  • Participates and represents the department on special corporate projects committees as requested

  • Stay abreast of competitive environment and local community business/corporate news

  • Other duties as required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Leadership abilities

  • Management skills

  • Strategic planning

  • Professionalism

  • Strong written and verbal communications skills

  • Decision making

  • Problem solving

  • Negotiation skills

  • Customer service skills

  • Numbers/analytical aptitude

  • Organizational skills

  • Time management

  • Attention to detail

  • Listening skills

  • Some travel required

  • Primary travel in MN/ND with occasional air travel

REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor's degree preferred

  • Prior supervisory experience or equivalent experience/education

  • 10+ years of industry experience

  • Valid Minnesota and North Dakota Health & Life Insurance License

WORK ENVIRONMENT/PHYSICAL DEMANDS

  • Travel Requirements : 10-20%
  • Weight Lifting Requirements : 50 lbs

RELATIONSHIPS

  • Reports To : Vice President, Account Management and Client Services

  • Directly Manages : Account Managers and Senior Account Managers

  • Internal Relationships : All departments within the Company

  • External Relationships:

  • Clients, brokers, and consultants

  • Vendor partners and health plan partners as required

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