Director - Client Management

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant and Network Services (GMNS) is the merchant network of American Express that acquires and maintains relationships with merchants who welcome American Express branded products. Our goal is to be an indispensable payments partner to our merchants while simultaneously delivering differentiated products and services that meet or exceed customer needs and driving revenue for American Express. If you are ready for more, are not afraid of embracing challenges or setting and exceeding big goals, American Express invites you to apply for an opportunity on the Regional & Centralized Client Group (RCCG) team.

How will you make an impact in this role?

The Director of Account Development / Client Management oversees an exciting portfolio of merchant relationships (B2B and B2C) with companies mainly headquartered across Northern, Central California and Hawaii. As the Director you will be responsible for leading a team of 6 Senior Client Managers to grow and retain American Express revenue, by establishing mutually beneficial, profitable, and long-lasting relationships with merchant accounts. Your team will be accountable for delivering valuable, innovative insights and solutions to our clients across a diverse range of companies. You will oversee a dynamic team in the Western Region, with approximately $6B in American Express charge volume and 450+ merchant relationships.

I In this role, you will:

• Lead a team of 6 senior client managers and help them manage, sell-in/expand and improve relationships with 450+ respected brands.

• Develop, lead, and motivate a top-performing team to retain and drive incremental business (B2B and B2C) by growing revenue and improving share.

• Cultivate a culture of learning, strong challenger coaching skills, and consultative relationship management.

• Lead your team in maintaining and strengthening American Express' business by showcasing value and increasing profitability.

• Embrace the fast-changing payments landscape and keep current with payment trends and economic/competitive indicators.

• Partner with internal colleagues to seek out and develop partnership and marketing assets that will be relevant to your customer base.

• Model key sales behaviors/ skills and balance deal and skill coaching

• Increase Merchant Satisfaction scores (NPS) and maximize profits with an enterprise approach.

Minimum Qualifications

• Proven people leader preferred with demonstrated ability of building a top-performing sales and account development team. Focus will be on B2B sales growth.

• Track record of driving superior sales results through others by providing strong thought leadership, clear prioritization / pipeline management, sound decision-making and creative problem-solving.

• Innovative leader who has strong change management skills and leads with a growth mindset. Willing and able to contribute directly to team efforts and results.

• Strong demonstration of Challenger skills and ability to work with C level executives to grow revenues.

• Ability to collaborate, be flexible and manage change in a fast-paced, dynamic business environment. Use networks inside and outside the business to provide support in delivering goals.

• Excellent oral, written communication and presentation skills. Ability to listen and adapt/pivot approach.

• Uses breakthrough thinking to generate insights, alternatives, and opportunities for business growth/new merchant solutions. Strong business knowledge and financial acumen is a must.

• Strong analytical skills including navigating through and manipulating data in excel and managing a sales pipeline in Salesforce.

• Existing people leader preferred.

• Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.

• Knowledge and/or experience in working with fast growing technology companies is preferred.

• Bachelors required; MBA is a plus.

• Position is virtual with candidate willing to relocate or residing in Northern California/Bay Area required

• Travel required 35%.

Will Not Provide Sponsorship:

1.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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