Born digital, Axos BankTM has reinvented the banking model, and grown to over $11.2 billion in assets since our founding in 2000. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 online banks in the country! Axos Financial is our holding company and publicly traded on the New York Stock Exchange under the symbol "AX (NYSE: AX).
We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve.
This position is Full Time and will be based in our San Diego office.
Communicates with customers via inbound calls to provide product and service information, troubleshoots and resolves customer issues
Resolves problems by clarifying issues; researches and explores answers and alternative solutions; implements solutions; escalates unresolved problems
Describes products and services to customers in order to respond to customer questions and issues
Sells additional services by recognizing opportunities to up-sell/cross-sell products and services
Learns and Applies Procedures: Comprehends new job-related information in a timely manner and correctly; recalls and applies that information during customer calls/emails
Enhances organizations reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments
Answers secure and unsecure email and chat inquiries by clarifying desired information; researches, locates, and provides an accurate response
Outgoing and energetic personality
Excellent written communicator
Possess excellent keyboard skills and etiquette
Quickly and accurately perform multiple tasks
Ability to react effectively and calmly in escalated situations
Exceptional listening, questioning, and call control techniques
Maintain customer confidentiality
Sound and thorough knowledge related to products and services
Customer service or call center
Experience involving written communication
Apply directly for consideration as we are not using any outside agencies for any of our openings
Pre-Employment Drug Test:
All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.
Equal Employment Opportunity:
Axos Bank is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.
Job Functions and Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
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