Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Dir, Underwriting Center Ops

Expired Job

The Travelers Companies Richardson , TX 75080

Posted 5 months ago

Primary Job Duties & Responsibilities

Oversees multiple underwriting teams in a Business Center with responsibility for a large and/or diverse multi-state territory. Executes and participates in long and short term business initiatives to continually enhance operational effectiveness and achieve service objectives.

Sets team goals for quality, productivity, and customer experience. Ensures Business Center and UW Teams within Center are meeting/exceeding goals. When goals are not met, works with Managers and Team Leads to develop action plans to quickly bring performance back in line.

Maintains operations that are compliance with governmental requirements. Promote an employee focused coaching culture that hold employees accountable to achieve high standards. Evaluates staff to identify skills and training needs; create opportunities to expand roles to match employee strengths or address weaknesses.

Recommends underwriter authority increases. Provide both formal and informal feedback on a regular basis. Ensures managers are proactively coaching and engaging underwriters.

Mentor and coach for managers -within and outside of Underwriting Oversees hiring, training, and compensation decisions for Underwriters and managers. Recommends and approves underwriter & manager compensation decisions within budget. Effectively manages team expenses for overtime, travel, and recognition.

Develops and sustains effective and mutually beneficial relationships between agents, marketing regions, customers and the business center. Addresses agency issues and develops relationships with Agency. Reviews underwriting exception activities and provides timely approval as needed.

Reviews and approves risks outside of Underwriting Manager authority. Assesses and approves or disapproves reformation, ex-gractia, and recission requests. Participates in key underwriting decisions and interprets department policies and procedures.

Identifies and analyzes opportunities for increased quality, productivity, and customer experience strategies. In a team environment, identify operational opportunities, develop cost benefit analysis, pilot and assess new methods, and engage underwriters in change management to accept new methods. Influences Travelers Leaders (Functional VPs, BCVPs, OE partners) and National UW Leaders to adopt new practices.

Facilitates, champions and leads operational initiatives that align with Customer Service & Sales priorities and plan objectives. Drives and participates in the planning, approval and execution of new or existing projects and initiatives within established timeframe. Works with other departments to overcome obstacles and expedite project process.

Manages the effective implementation of new technologies and the utilization of existing systems. Leads and oversees project management & collaboration skills to bring initiatives from ideation to implementation. As a leader of Business Center Team across Sales, Service & Underwriting, supports senior management to lead initiatives, embrace change and engage employees across all job families within site.

Ability to work in a high volume environment. Perform other duties as assigned.

Job Specific & Technical Skills & Competencies

Extensive knowledge of product, operations and agency/field distribution. Demonstrates performances management experience and skills including setting clear goals and priorities; coaching and developing others; providing timely and consistent performance feedback.

Ability to manage own work and effectively delegate and direct the work of others. Advanced organizational, quantitative reasoning, critical thinking, interpersonal, time management, verbal and written communication skills. Demonstrated ability to effectively lead self and others through change.

Executes on strategy, goals, objectives, expectations and communicates results and progress to team managers. Provides direction and effectively leads by example to ensure that all services are meeting the stated business objectives on a timely basis, with excellent quality. Demonstrated leadership skills including rapport building and conflict management skills. Excellent interpersonal skills.

Job Summary

Responsible for staff related decisions, managing a team in a call center environment. Ensure underwriters properly develop & analyze risks, make sound underwriting decisions, execute those decisions, work efficiently, and provide excellent agent/customer experience. Support leadership team by handling day to day operations as well as the strategic management of the business team to ensure the achievement of the team's customer service and financial objectives. JOB SUMMARY Under general direction, the Director of Underwriting leads underwriting and operations for a large multi-state Business Center responsible for a broad array of products and coverage. Director ensures Underwriting Team is meeting quality, productivity, and customer experience goals. Directors ensure balance between critical thinking & analysis vs efficiency vs customer experience and employee engagement. Directors provide leadership, guidance, training, and direction to Underwriting Managers. Underwriting Directors also serve as stakeholders in determining Underwriting Operations strategy & direction across all the centers. Directors in a team environment identify operational opportunities, develop cost benefit analysis, pilot and assess new methods, and engage underwriters in change management to accept new methods. This organization has high volume and the role is responsible for leading a team of Leaders and Underwriters. This job is a Manager of managers: Senior level manager that is responsible for managing the objectives, performance, and compensation of lower levels of management. This job works under General Direction: Establishes procedures for attaining specific goals and objectives in a broad area of work. Generally final results are reviewed. (Typically applies to a manager or expert/top level professional.)

Education, Work Experience & Knowledge

College Degree preferred. 6 or more years related underwriting experience preferred. 4 or more years of management experience preferred. Advanced knowledge of insurance lines business, products and services, and systems.

Demonstrated communication, advanced problem solving, decision making and customer focus skills. Solid leading employees, coaching, and training skills. Advanced operational skills balancing phones, inventory, turnaround time, customer experience, and critical thinking.

Advanced knowledge and ability to explain Travelers underwriting philosophy. Advanced understanding of regulatory and compliance laws.

Physical Requirements

Operates standard office equipment

  • Continuously Sitting (Can stand at will)

  • Continuously Use of Keyboards, Sporadic 10-Key

  • Continuously

Minimum Qualifications
4 years experience underwriting, service, sales, claims and/or related operational experience required.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Dir Home Care

Envision Healthcare

Posted 2 weeks ago

VIEW JOBS 12/28/2018 12:00:00 AM 2019-03-28T00:00 Overview Create a culture of sustained growth by providing strategic direction and operational management for a particular area. Responsible for all AHAH in his/her target area. The Director must work to meet the market's financial objectives and support the strategic direction of the organization. Success can be realized by ensuring internal and external customer satisfaction, developing/retaining profitable market share, and increasing growth. Responsibilities Essential Duties and Responsibilities Achievement of annual assigned gross profit goals through the following:Retention of assigned clientsAchievement of financial goals in each assigned service sitePlan, organize, direct, and evaluate operations to ensure the provision of adequate and appropriate care and services Support full time/part time business development efforts through proposal/proforma pricing analysisDevelop distinctive strategies to achieve competitive advantage; translate broad growth, and other relevant strategies into specific objectives and action plans; align the organization to support strategic prioritiesDemonstrate sound, entrepreneurial risk taking by championing new ideas and initiatives that address market potential, level of care needs, and customer expectations. Identify financially sound, new business opportunities and make them a reality in order to create a culture of sustained growth; foster innovation and risk takingPlan, prepare, and utilize financial records (including budgets, forecasts, payroll data, etc.) and key metrics in order to analyze and make decisions to meet specific strategic and financial goals. Take timely and appropriate corrective actions when necessary to ensure financial expectations (EBITDA, ROIC, etc.) are metP&L responsibility for all business linesResponsible for each location's accounts receivable (AR) and possess an understanding of all payer classes (Medicare, Medicaid, HMO's, 3rd party insurers, VA, etc.). Collaborate with billing (as well as all support departments) to ensure AR is promptly addressed . Ensure customer satisfaction and contract retention, by providing optimal service levels to agencies, hospitals, and the medical community. Analyze information regarding customer satisfaction, modify processes, and counsel employees to ensure high levels of customer serviceDirect and monitor organizational performance improvement activitiesReview and approve expense reports and invoices in compliance with company policy * Keep current on industry trends that have potential impact on the division Formulate, coordinate and/or lead marketing activities and business development to increase revenues and reduce costs * Design, implement and maintain processes to maximize quality of operations When appropriate, influence others, by asserting own ideas and persuading others; gain support and commitment and mobilize people to take actionDemonstrate strong execution skills by outlining goals and expectations, assigning responsibilities and clearly defining roles; delegate to and empower others, remove obstacles, allow for and contribute needed resources, coordinate work efforts when necessary, and monitor progress * Execute on the company's emergency/disaster plan and take control of situations as needed during times of emergency. Interact with other emergency relief providers: public and private Establish goals and objectives for field operations based upon communicated goals and strategies for the region, and clearly communicate these goals and objectives to the appropriate employeesDeliver clear, convincing, and well-organized information in presentations and written format; understand audience and position message accordingly; use appropriate language and illustrations to convey key points; project credibility and poise even in highly visible, adversarial situationsDemonstrate sound judgment by applying broad knowledge and experience when addressing complex issues; define issues clearly despite ambiguity; take all critical information into account when making decisions; and make timely, tough decisionsAct as a resource to employees in resolving problems and increasing effectivenessMonitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relationsEnsure compliance with all applicable federal, state, and local laws as well as regulatory and accrediting bodiesIn conjunction with Fleet Management, manage inventory (including the fleet of vehicles) in a cost-effective manner (where applicable)Model effective listening skills by demonstrating attention to and conveying understanding of the comments and questions of others; listen well in a groupAdminister the capital budget to ensure effective use of available resourcesModerate travel to assigned areas of responsibilityAdherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problemsMentor employees, conduct performance evaluations, champion succession planning, counsel and provide corrective actions to direct reports, and work to facilitate individual and team development that drive positive resultsNon-Essential Duties and Responsibilities * Perform other related duties as assigned Qualifications Minimum Qualifications Education: Bachelor's degree in business, healthcare or appropriate field of study. Envision Healthcare Richardson TX

Dir, Underwriting Center Ops

Expired Job

The Travelers Companies