Dir, State & Local Constituent Services TSM

Conduent Austin , TX 78719

Posted 2 months ago

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether its digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning

  • Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

Director, State & Local Constituent Services Technology Solutions Management

Job Description:

This role will lead, for the State and Local Constituent Services vertical, the technology presales activities in partnership with the sales and Technology General Manager (TGM) Leaders.

Technology consulting presales or delivery executive resources, with direct industry / domain experience, are strongly encouraged to apply for this role.

Here is a glimpse of what you'll do:

  • Actively partner with Business and Technology leadership teams to lead their portfolio's technology pursuit, technology product analysis, technology product roadmap definition, and strategic technology initiatives (IP models, agreements, efficiencies, competitor analysis, etc) in a collaborative and results-oriented fashion.

  • Build, mentor, and collaborate with their offshore TSM (technology solution manager) and bid management team in execution, driving continuous improvement, and leading strategic / analysis activities.

  • Technology Presales

  • Assess technology portion's opportunity, solution alignment, and risk prior to obtaining bid / no-bid approval, from appropriate technology and business leaders, based upon opportunity's risk and compliance to company strategy

  • Lead, organize, and quarterback effort to create cohesive technology solutions, bid estimates, responses, presentations, and SOWs complying with following:

  • Technology scope, solution, and timeline alignment

  • Collaborate and validate solution aligns to Conduent company strategy

  • Verify technology estimates comply with Conduent PMO standards

  • Technology pursuit written response content creation

  • Organize, facilitate and lead Technology bid review and approval processes in compliance with established technology review criteria

  • Identify, manage, and lead creation / maintenance of:

  • Technology collateral (marketing, proposal response, and presentation)

  • Conduent communication for new technologies

  • White-papers and distribution vehicles

  • Participate in industry blogs, customer, technology events, and speaking engagements as requested

  • Drive continuous improvement

Qualifications

  • External

Requirements:

  • 4 years of demonstrated experience leading, or providing presales services, for: Constituent services to include at least two of the following:

  • Local Government services

  • County level health and non-health services

  • Local Government case management

  • Justice services

  • Finance services

  • Records management

  • Bachelor's degree CS, Info Systems, Bus Admin (or other related field or equivalent) with 10 years of work experience in Solutions or Product Management and/or deep domain expertise in one or more of the following disciplines: Technology presales, Go to Market, Project Management, IT Consulting, or Solutions Strategy

  • Quantitative aptitude and problem solving capabilities with an ability to prioritize work and manage multiple initiatives

  • Strong team player with excellent interpersonal, relationship-management, and leadership capabilities.

  • High impact communicator including ability to develop and deliver impactful presentations (i.e., Microsoft PowerPoint)

  • Ability to influence at different levels across functions

  • Proven track record

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

'1920114


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Dir State & Local Constituent Services Technology Services Management

Conduent

Posted 2 months ago

VIEW JOBS 3/19/2019 12:00:00 AM 2019-06-17T00:00 Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether its digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com. Director, State & Local Constituent Services Technology Solutions Management Job Description: This role will lead, for the State and Local Constituent Services vertical, the technology presales activities in partnership with the sales and Technology General Manager (TGM) Leaders. Technology consulting presales or delivery executive resources, with direct industry / domain experience, are strongly encouraged to apply for this role. Here is a glimpse of what you'll do: * Actively partner with Business and Technology leadership teams to lead their portfolio's technology pursuit, technology product analysis, technology product roadmap definition, and strategic technology initiatives (IP models, agreements, efficiencies, competitor analysis, etc) in a collaborative and results-oriented fashion. * Build, mentor, and collaborate with their offshore TSM (technology solution manager) and bid management team in execution, driving continuous improvement, and leading strategic / analysis activities. * Technology Presales * Assess technology portion's opportunity, solution alignment, and risk prior to obtaining bid / no-bid approval, from appropriate technology and business leaders, based upon opportunity's risk and compliance to company strategy * Lead, organize, and quarterback effort to create cohesive technology solutions, bid estimates, responses, presentations, and SOWs complying with following: * Technology scope, solution, and timeline alignment * Collaborate and validate solution aligns to Conduent company strategy * Verify technology estimates comply with Conduent PMO standards * Technology pursuit written response content creation * Organize, facilitate and lead Technology bid review and approval processes in compliance with established technology review criteria * Identify, manage, and lead creation / maintenance of: * Technology collateral (marketing, proposal response, and presentation) * Conduent communication for new technologies * White-papers and distribution vehicles * Participate in industry blogs, customer, technology events, and speaking engagements as requested * Drive continuous improvement Qualifications - External Requirements: * 4 years of demonstrated experience leading, or providing presales services, for: Constituent services to include at least two of the following: * Local Government services * County level health and non-health services * Local Government case management * Justice services * Finance services * Records management * Bachelor's degree CS, Info Systems, Bus Admin (or other related field or equivalent) with 10 years of work experience in Solutions or Product Management and/or deep domain expertise in one or more of the following disciplines: Technology presales, Go to Market, Project Management, IT Consulting, or Solutions Strategy * Quantitative aptitude and problem solving capabilities with an ability to prioritize work and manage multiple initiatives * Strong team player with excellent interpersonal, relationship-management, and leadership capabilities. * High impact communicator including ability to develop and deliver impactful presentations (i.e., Microsoft PowerPoint) * Ability to influence at different levels across functions * Proven track record Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. '1920114 Conduent Austin TX

Dir, State & Local Constituent Services TSM

Conduent