Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether its digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning
Director, State & Local Constituent Services Technology Solutions Management
This role will lead, for the State and Local Constituent Services vertical, the technology presales activities in partnership with the sales and Technology General Manager (TGM) Leaders.
Technology consulting presales or delivery executive resources, with direct industry / domain experience, are strongly encouraged to apply for this role.
Here is a glimpse of what you'll do:
Actively partner with Business and Technology leadership teams to lead their portfolio's technology pursuit, technology product analysis, technology product roadmap definition, and strategic technology initiatives (IP models, agreements, efficiencies, competitor analysis, etc) in a collaborative and results-oriented fashion.
Build, mentor, and collaborate with their offshore TSM (technology solution manager) and bid management team in execution, driving continuous improvement, and leading strategic / analysis activities.
Assess technology portion's opportunity, solution alignment, and risk prior to obtaining bid / no-bid approval, from appropriate technology and business leaders, based upon opportunity's risk and compliance to company strategy
Lead, organize, and quarterback effort to create cohesive technology solutions, bid estimates, responses, presentations, and SOWs complying with following:
Technology scope, solution, and timeline alignment
Collaborate and validate solution aligns to Conduent company strategy
Verify technology estimates comply with Conduent PMO standards
Technology pursuit written response content creation
Organize, facilitate and lead Technology bid review and approval processes in compliance with established technology review criteria
Identify, manage, and lead creation / maintenance of:
Technology collateral (marketing, proposal response, and presentation)
Conduent communication for new technologies
White-papers and distribution vehicles
Participate in industry blogs, customer, technology events, and speaking engagements as requested
Drive continuous improvement
4 years of demonstrated experience leading, or providing presales services, for: Constituent services to include at least two of the following:
Local Government services
County level health and non-health services
Local Government case management
Bachelor's degree CS, Info Systems, Bus Admin (or other related field or equivalent) with 10 years of work experience in Solutions or Product Management and/or deep domain expertise in one or more of the following disciplines: Technology presales, Go to Market, Project Management, IT Consulting, or Solutions Strategy
Quantitative aptitude and problem solving capabilities with an ability to prioritize work and manage multiple initiatives
Strong team player with excellent interpersonal, relationship-management, and leadership capabilities.
High impact communicator including ability to develop and deliver impactful presentations (i.e., Microsoft PowerPoint)
Ability to influence at different levels across functions
Proven track record
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.