Dir, Product Management, Device Mgmt

Comcast Philadelphia , PA 19107

Posted 3 months ago

Business Unit:

Summary:

The CPE software product team oversees software for millions of devices in customer homes, including cameras, touchscreens, settops, broadband gateways, WiFi Pods, etc. Device management is a critical component of the product lifecycle, encompassing activation/onboarding, software upgrade, configuration, resiliency, self-healing, self-test, security, diagnostics, telemetry, logging, and credential provisioning. The Director of Product Management for Device Management will lead all aspects of device management.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how you do your job

  • Own the customer experience-think and act in ways that put our customers first, give themseamless digital options at every touchpoint, and make them promoters of our products and services

  • Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

  • Win as a team-make big things happen by working together and being open to new ideas

  • Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do

better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our communities

Core Responsibilities

  • Leads strategic improvements in all phases of device lifecycle

  • Leads device quality initiatives

  • Leads product development for beginning and end of device life, including new device trial and deployment, warehouse procedures, installation, failure detection / replacement, and end of life

  • Leads product development for in-life device management, including software upgrade, configuration, resiliency, self-healing, self-test, security, diagnostics, telemetry, logging, and credential provisioning

  • Addresses syndication and globalization concerns for device management

  • Engages with architecture and engineering leaders to drive device management initiatives

  • Demonstrates extensive experience in device management process, tools, and engineering

  • Demonstrates enterprise wide cross team collaboration skills

  • Demonstrates passion for optimizing customer experience

  • Directs, establishes, maintains, and plans overall policies and goals for CPE software product management team.

  • Leads team of specialists and managers to achieve product and team objectives.

  • Keeps leadership team informed of key developments and issues.

  • Provides leadership and direction for team, which may include multiple functional areas.

  • Develops and implements strategy for functional area(s).

  • Applies expertise in state-of-the-art product technologies and is relied on by top management to serve as a proxy for the market.

  • Defines, develops, and implements standard operational frameworks for products.

  • Accountable for profit and loss or budgetary management of assigned products.

  • May have responsibility for developing and managing budget.

  • Oversees development of assigned new products and services and ensures customers' needs are met.

  • Provides product support and documentation and develops of product materials.

  • Manages lifecycle of new products and services.

  • Demonstrates excellent project management skills, with a proven track record of successful delivery of projects on time, in line with budget expectations and to strategy.

  • Consistent exercise of independent judgment and discretion in matters of significance.

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

  • Other duties and responsibilities as assigned.

Requirements:

  • Bachelors Degree or Equivalent in Computer Science / Computer Engineering

  • Generally requires 10+ years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer


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Dir, Product Management, Device Mgmt

Comcast