Dir, Billing Operations

Spectrum Maryland Heights , MO 63043

Posted 6 days ago

JOB SUMMARY

Responsible for leadership of Billing Operations professionals who use current technology to maximize effectiveness and accuracy of existing systems. The Director, Billing Operations will plan, coordinate, direct, and design activities for their department. Provide direction and support for solutions that enhance mission-critical business operations of the organization.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Ensures team monitors and analyzes the operation of systems to ensure the effective delivery of billing information.

Leads the development of solutions to complex billing problems and works with system analysts to integrate these solutions with the existing systems.

Leads the planning and implementing long-term strategic initiatives to ensure integration of current and future technologies.

Collaborates with key stakeholders to understand strategic and operational goals of the business

Advocates the organization's information technology vision; Balances stakeholders competing priorities by providing clear overall direction, defining anticipated results and evaluating success in terms of the results achieved

Oversees and defines business and systems requirements for new and/or enhanced technology implementations

Leads the billing (ICOMS and or CSG) and workforce management evolution/enhancement efforts to include associated applications to support the long term and operational needs of the Residential, Commercial and other businesses

Partners with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the enterprise.

Partners with senior level management with minimal direction.

REQUIRED QUALIFICATIONS

Skills/Ability and Knowledge

Ability to build high performance teams

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to prioritize and organize effectively

Ability to define key performance indicators/metrics

Ability to effectively analyze and interpret data

Ability to show judgment and initiative to accomplish job duties

Ability to document, prepare, and deliver data-driven presentations

Ability to communicate with all levels of management and company personnel

Ability to influence internal and external key stakeholders and build consensus

Ability to make decisions and solve problems while working under pressure

Ability to provide leadership and direction to cross-functional and virtual teams with a mixture of direct and dotted-line reporting

Ability to supervise and motivate others

Ability to develop strong working relationships with peers and project members

Ability to oversee and manage large, complex, diverse and strategic projects that impact the organization as a whole

Ability in implementing program and project plans and monitor progress, resource usage and quality

Thorough understanding and ability to manage complex program and project budgets

Thorough knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified

Familiarity with Sarbanes-Oxley (SOX), Payment Card Industry (PCI) and other audit and compliance areas

Education

Bachelor's degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience. Master's Degree preferred

Related Work Experience Number of Years

Billing Systems and Related Technology 8-10

TV, Internet, Voice Leadership Experience 8-10

Leadership/Management Experience 5+

WORKING CONDITIONS

Office environment

Travel required


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VIEW JOBS 3/13/2019 12:00:00 AM 2019-06-11T00:00 Posting Job Description JOB SUMMARY Responsible for leadership of Billing Operations professionals who use current technology to maximize effectiveness and accuracy of existing systems. The Director, Billing Operations will plan, coordinate, direct, and design activities for their department. Provide direction and support for solutions that enhance mission-critical business operations of the organization. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Ensures team monitors and analyzes the operation of systems to ensure the effective delivery of billing information. Leads the development of solutions to complex billing problems and works with system analysts to integrate these solutions with the existing systems. Leads the planning and implementing long-term strategic initiatives to ensure integration of current and future technologies. Collaborates with key stakeholders to understand strategic and operational goals of the business Advocates the organization's information technology vision; Balances stakeholders competing priorities by providing clear overall direction, defining anticipated results and evaluating success in terms of the results achieved Oversees and defines business and systems requirements for new and/or enhanced technology implementations Leads the billing (ICOMS and or CSG) and workforce management evolution/enhancement efforts to include associated applications to support the long term and operational needs of the Residential, Commercial and other businesses Partners with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the enterprise. Partners with senior level management with minimal direction. REQUIRED QUALIFICATIONS Skills/Ability and Knowledge Ability to build high performance teams Ability to communicate orally and in writing in a clear and straightforward manner Ability to prioritize and organize effectively Ability to define key performance indicators/metrics Ability to effectively analyze and interpret data Ability to show judgment and initiative to accomplish job duties Ability to document, prepare, and deliver data-driven presentations Ability to communicate with all levels of management and company personnel Ability to influence internal and external key stakeholders and build consensus Ability to make decisions and solve problems while working under pressure Ability to provide leadership and direction to cross-functional and virtual teams with a mixture of direct and dotted-line reporting Ability to supervise and motivate others Ability to develop strong working relationships with peers and project members Ability to oversee and manage large, complex, diverse and strategic projects that impact the organization as a whole Ability in implementing program and project plans and monitor progress, resource usage and quality Thorough understanding and ability to manage complex program and project budgets Thorough knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified Familiarity with Sarbanes-Oxley (SOX), Payment Card Industry (PCI) and other audit and compliance areas Education Bachelor's degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience. Master's Degree preferred Related Work Experience Number of Years Billing Systems and Related Technology 8-10 TV, Internet, Voice Leadership Experience 8-10 Leadership/Management Experience 5+ WORKING CONDITIONS Office environment Travel required Time Warner Cable Maryland Heights MO

Dir, Billing Operations

Spectrum