Responsible for leadership of Billing Operations professionals who use current technology to maximize effectiveness and accuracy of existing systems. The Director, Billing Operations will plan, coordinate, direct, and design activities for their department. Provide direction and support for solutions that enhance mission-critical business operations of the organization.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Ensures team monitors and analyzes the operation of systems to ensure the effective delivery of billing information.
Leads the development of solutions to complex billing problems and works with system analysts to integrate these solutions with the existing systems.
Leads the planning and implementing long-term strategic initiatives to ensure integration of current and future technologies.
Collaborates with key stakeholders to understand strategic and operational goals of the business
Advocates the organization's information technology vision; Balances stakeholders competing priorities by providing clear overall direction, defining anticipated results and evaluating success in terms of the results achieved
Oversees and defines business and systems requirements for new and/or enhanced technology implementations
Leads the billing (ICOMS and or CSG) and workforce management evolution/enhancement efforts to include associated applications to support the long term and operational needs of the Residential, Commercial and other businesses
Partners with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the enterprise.
Partners with senior level management with minimal direction.
Skills/Ability and Knowledge
Ability to build high performance teams
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Ability to define key performance indicators/metrics
Ability to effectively analyze and interpret data
Ability to show judgment and initiative to accomplish job duties
Ability to document, prepare, and deliver data-driven presentations
Ability to communicate with all levels of management and company personnel
Ability to influence internal and external key stakeholders and build consensus
Ability to make decisions and solve problems while working under pressure
Ability to provide leadership and direction to cross-functional and virtual teams with a mixture of direct and dotted-line reporting
Ability to supervise and motivate others
Ability to develop strong working relationships with peers and project members
Ability to oversee and manage large, complex, diverse and strategic projects that impact the organization as a whole
Ability in implementing program and project plans and monitor progress, resource usage and quality
Thorough understanding and ability to manage complex program and project budgets
Thorough knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified
Familiarity with Sarbanes-Oxley (SOX), Payment Card Industry (PCI) and other audit and compliance areas
Bachelor's degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience. Master's Degree preferred
Related Work Experience Number of Years
Billing Systems and Related Technology 8-10
TV, Internet, Voice Leadership Experience 8-10
Leadership/Management Experience 5+