Nexdine Midland , MI 48641
Posted 2 weeks ago
Summary
We are seeking a dynamic Guest Experience Manager to lead our Guest Experience Team NEXDINE Hospitalitys Healthcare vertical. Be involved in elevating patients experience and overall satisfaction with dining services.
Essential Functions
Establishes departmental goals and oversees implementation of patient dining services program
Hires, directs, coaches, trains, and develops guest experience ambassadors
Complies with dietary restrictions on special or modified diets to ensure patient food preferences are met within guidelines of their diet orders
Supports achieving overall patient satisfaction goals and metrics
Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs
Skills/Aptitude
Leadership
Knowledge of therapeutic diets
Strategic Thinking
Operational Excellence
Performance Management
Communication Proficiency
Customer/Client Focus
Project Management
Collaboration
Business Acumen
Presentation Skills
Supervisory Responsibility
This position serves as a member of the leadership team and is responsible for the service and performance of our skilled nursing and assisted living/memory care Guest Experience Ambassadors
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, televisions, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand, walk, use hands to handle or feel; and reach with hands and arms. The position requires auditory & visual skills and the ability to follow written & oral instructions and procedures.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NexDine is an EEO/AA/Minority/Female/Disability/Veteran Employer.
Nexdine