Dining Services Manager

Position Summary

Manage all aspects of the Dining Room operations, in both Independent and Healthcare related dining rooms as directed/instructed and in accordance with established dining policies and procedures.

Essential Job Functions

• Develops and implements necessary changes to Dining Room procedures as directed by Dining Services Director.
• Ensure that all dietary procedures are communicated to and followed in accordance with established policies.
• Perform administrative requirements such as completing necessary forms and reports, and submit to the Dining Services Director.
• Orders food/supplies as necessary to meet the needs of menus and departments.
• Assist in maintaining food storage areas in a clean and properly arranged manner at all times.
• Assist in the inventory and storage of in-coming food, supplies, etc., as necessary.
• Interview, hire, and train staff as operational needs dictate.
• Schedule staff as appropriate.
• Ensures all necessary paperwork/documentation is on file for staff and state and local government.
• Serve meals that are palatable and appetizing in appearance when necessary.
• Trains staff in proper etiquette for waiting on tables.
• Set up dining room as necessary.
• Assist cooks in preparing meals when needed.
• Deliver take-out or catered food to designated areas.
• Train staff to wash pots and dishes, in accordance with sanitary regulations as well as with our established policies and procedures.
• Ensure that the department is maintained in a clean and safe manner.
• Maintain all paperwork mandated by NYS DOH
• Meet with inspector during annual NYS DOH inspection
• Plan monthly resident events with activities coordinator
• Attend monthly resident council meetings and quarterly family council meetings
• Attend thirty day new resident move-in meetings

Other Job Functions

Job Requirements

• Requires ability to relate and be respectful to a wide variety of people and provide superior customer service to all including Residents, co-workers, vendors, family members and visitors.
• Must wear employee badge at all times while on-the-job.
• Must report to work on time and adhere to attendance policy.
• Must be able to maintain a high level of confidentiality regarding information about Resident, co-workers, vendors, family members and visitors.
• Must have reliable transportation.

Expectations of the Position

• Dependable, report to work on-time for every schedule shift (ready to work at beginning - start of shift) and work full schedule shifts unless physically unable or pre-approved Paid Time Off (PTO) which includes personal and vacation.
• Willing and able to work overtime and weekends as required by the position and/or approved by management.
• Have reliable transportation to and from work.
• Must be clean and neat in appearance and have a “friendly,” hospitality-oriented, and service-oriented demeanor.
• Abide by work-related / job procedures and organization policies; (refer to the Employee Handbook).

Qualifications of the Position

A combination of experience, education, and/or training which substantially demonstrates the following knowledge and skills:

• Education: Associates or Bachelor’s degree preferred

• Experience: Three (3) to Five (5) years culinary experience in a hotel, country club, restaurant, or senior living community
• Skills: Be able to perform all positions in the dining services department
• Licenses / Certifications: Servsafe certified