Chick-Fil-A Eastvale , CA 92880
Posted 2 months ago
OVERVIEW
The Dining Room Host/Hostess is responsible for enhancing the guest experience and extending genuine hospitality within the restaurant. He or she is expected to be "on the floor" in the Dining Room the entirety of their shift, to connect face to face with guests and keep a real-time pulse on their experience. Focusing on the Dining Room will ensure guest experience is a top priority and aligned with Chick-fil-A I-15 at Cantu Galleano Ranch Rd's vision of being "the most caring business in Eastvale" and Chick-fil-A's Winning Hearts Every Day (WHED) strategy. He or she must be skilled in handling stressful working conditions while prioritizing guest needs, be an effective communicator, be an excellent multi-tasker, and be able to deal with frequent interruptions calmly and decisively, to ensure restaurant Dining Room operations are running smoothly.
PRIMARY RESPONSIBILITIES
Genuine Hospitality
Ambassador for the Chick-fil-A Brand
Have a positive influence on all who come into contact with Chick-fil-A
Be passionate about hospitality
Anticipate guest needs
Perform table touch-ins
Offer beverage refreshments
Provide additional condiments, etc.
Provide Second Mile Service by going above and beyond guest expectations
Make guest connections
Surprise and delight guests
Clean and Safe Environment
Execute Operational Excellence by maintaining a clean environment (Tables, Chairs, Floors, Restrooms, Windows, Doors, Trash, etc).
Organize and restock all items available to guests in the dining room area
Guest Recovery
Empathize and proactively engage to recover guests using Chick-fil-A's "HEARD" Model
Maintain a comprehensive understanding of all menu items
Restore guest satisfaction to foster and maximize loyalty
REQUIRED CORE COMPETENCIES
Strong hospitality mindset
Strong interpersonal skills
Able to work in a fast-paced environment with a sense of urgency
Able to maintain composure under stress while making quick decisions to de-escalate guest satisfaction concerns
Able to work on your feet for extended periods
Professional and confidential when dealing with sensitive and/or serious information
High work standards and ethics
Self-motivated
High energy level
Contagiously positive attitude
Strong attention to detail
Coachable
Ability to utilize Chick-fil-A applications to accomplish job duties
REQUIRED QUALIFICATIONS
Full-time or part-time commitment with the ability to work a flexible schedule to accommodate operational needs between 24 to 40 hours per week
Experience working in a restaurant or in customer service preferred (ideally previous Chick-fil-A experience)
Ability to work weekends and holidays as needed
The PERKS
Flexible Scheduling
Advancement Opportunities
Complimentary Meals While Working
Chick-fil-A Scholarship Opportunity
401(k) / Health Insurance
If you are a friendly and outgoing individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team at Chick-fil-A Eastvale and help us create memorable dining experiences for our guests!
Chick-Fil-A