Dining Manager, Cornell Dining

Student and Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad.

As part of SCL, Cornell Dining is comprised of more than 30 on-campus eateries, including multiple all-access dining rooms, cafés, coffee shops, food courts, retail convenience stores, concessions stands, a restaurant, and catering services. From crafting holiday-themed meals to chef surprises and dining room special events, the Cornell Dining team of more than 400 skilled culinarians and front-line associates, and 600 student employees work hard every day to offer a variety of fresh and healthy food from all over the world. Cornell Dining's mission is a commitment to Nourishing the Future: both for our guests and for our team. This is accomplished with a team-oriented and customer-service mindset, and an emphasis on training, education, professional development, and career path opportunities for our entire organization.

The Dining Manager, in collaboration with the Senior Dining Manager, will be responsible for ensuring a memorable dining experience and a strong financial contribution of assigned retail dining unit(s) by providing regular oversight of product and presentation, staff training and development, as well as food safety, sanitation, and quality assurance. In partnership with the Sr. Dining Manager, the Dining Manager will provide on-the-job coaching and feedback to promote diversity and inclusive workplace behaviors that support strong teamwork and collaboration.

A successful Dining Manager, will:

• Foster a welcoming environment to maintain strong and lasting relationships with our campus partners, service providers, and clients by ensuring great food and beverage service to the students and Cornell community. This is accomplished by demonstrating and applying customer service practices and quickly responding to known concerns.

• Establish a pattern of management to monitor and maintain, clean, attractive, and safe facilities for our guests and our staff.

• Be actively involved with staff and continually look to motivate, develop, and manage performance through regular hands-on training, daily feedback, and coaching that ensures a productive and effective team.

• Understand the dining unit(s) financial environment and other key business indicators and find creative ways to help improve operational efficiencies and profitability.

• Conduct regular shift meetings with staff to foster a sense of teamwork and belonging.

• Ensure appropriate staffing levels are maintained based on business needs.

• Assist in ensuring dining and University policies and procedures are implemented and maintained positively and consistently.

This job posting is for multiple positions at Cornell Dining. Location and schedule assignments will be based on business needs and candidate qualifications. Position may require regular evening, weekend, and holiday hours. Daily tasks, locations and schedules may be subject to change.

Required Qualifications

• Associate degree in culinary arts, food service, hospitality management, or business management and/or at least two years of food service experience or combination of education and experiences.

• Technical/computer skills, including experience with Microsoft Suite productivity tools.

• Highly effective verbal and written communication skills

• Demonstrated ability to build meaningful and effective relationships.

• Working knowledge of food safety standards and New York State health codes

• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and well-being.

Preferred Qualifications

• Food service or hospitality education preferred.

• Current Hazard Analysis and Critical Control Point (HACCP) or similarly nationally recognized food safety certification preferred. Basic computer skills and point of sale systems knowledge is preferred.

• Familiarity in board plan operations and menu cycles preferred but not required

No relocation assistance is provided for this position. Visa sponsorship is not available for this position.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

University Job Title:

Dining Assoc I

Job Family:

Auxiliary Services

Level:

E

Pay Rate Type:

Salary

Pay Range:

$58,660.00 - $64,636.00

Remote Option Availability:

Onsite

Company:

Contact Name:

Jana English

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

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Union Positions

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2024-06-19