This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard is required with zero tolerance.
All the primary duties within this document will be performed according to established policies, procedures and guidelines within the department and the Medical Center.
Works under the supervision of the Nutrition Care Coordinators, Food and Nutrition Management. Responsible for providing exemplary meal services to patients and maintaining department sanitation standards. Actively assembles and prepares patient trays and nourishments, resolves tray services or food service issues, cleans department spaces and cleans china, utensils, pots and pans. Participates in department performance improvement activities.
PRIMARY JOB DUTIES:
Demonstrates a daily commitment to meeting or exceeding the established Standards of Performance.
Assembles patient meal trays accurately according to tray ticket and meets department time parameters.
Prepares patient menu and nourishment items according to talley and recipe. Follows department portion control and sanitation guidelines.
Maintains exemplary customer service in department and initiates efforts to resolve concerns.
Cleans equipment and workspaces according to sanitation guidelines.
Washes dishes, china, silverware, pots and pans according to department procedures.
Delivers patient tray carts to assigned locations. Retrieves patient tray carts after meal service.
Practices appropriate written and verbal communication as necessary to support patient care duties and general operations.
Supports program operations by demonstrating flexibility and adaptability with work assignments. Follows assigned work schedule and job outlines.
Applies sound judgment in problem solving and prioritizing of duties.
Manages job duties effectively and efficiently. Performs all required activities with minimal oversight needed.
Advocates for department, medical center and the community.
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
ESSENTIAL JOB SPECIFICATIONS:
1.Education: High school diploma or equivalent required.
2.Licensure / Certifications: None. Serv Safe Certification preferred.
3.Experience: One year's experience in restaurant, hotel or customer service setting.
New Hanover Health Network