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Digital Workplace Services Technical Architect - Remote U.S.

Expired Job

NTT Data Corporation Plano , TX 75023

Posted 4 months ago

Req ID: 23618

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Managed Digital Workplace Services Technical Architect to join our team in the United States (US).

The Managed Digital Workplace Services Technical Architect will join our Global Solution Design team in the U.S. In this role, you will contribute to new capability development and continuous organizational transformation for a global business and IT services leader that has been recognized in the ISG Provider LensTM 2017 Quadrant Report for Digital Workplace Consulting, Large Market Managed Digital Workplace Services and Workplace-as-a-Service (WaaS).

The Technical Architect is a functional thought leader within the Managed Digital Workplace Services domain, contributing to large scale sales and pre-sales engagements, overall practice maturity, and enabling the usage of emerging technologies and innovative solutions.

  • This is a virtual/REMOTE U.S. based role (preferred time zone CST or EST) which will require up to 30-40% domestic U.S. travel.

Responsibilities:

  • Support NTT DATA business development efforts by collaborating and providing the required inputs into new opportunities to enable the solutioning and accurate incorporation of NTT DATA Services workplace services offerings and capabilities;

  • Act as a Managed Digital Workplace Services and Workplace-as-a-Service (WaaS) subject matter expert

  • Research and stay current on new technologies and products emerging in the Workplace Services area

  • Architect workplace services solutions to meet the client RFP/RFI requirements

  • Ensure that new client solutions are architected and designed in an optimum way to achieve the expected levels of functionality and quality

  • Promote existing and new capabilities and workplace services offerings to internal groups, partners and clients

  • Determine where development and enhancement of capabilities or offerings is needed by analyzing relevant opportunities, gathering inputs from strategic accounts and NTT DATA Services internal and external partners

  • Facilitate and coordinate collaborative dialog with sales, pre-sales and delivery teams, to provide consolidated input for relevant corporate stakeholders as they relate to new capabilities and repeatable solutions

  • Blend technology and business strategy to develop compelling solutions for Workplace Services

  • Build opportunity level cost models and supports benchmarking efforts against market pricing, positioning strategy and partner strategy

  • Work with solution design team members and sales to establish accurate costing and pricing techniques

  • Participate in establishing and maintaining Workplace Services practice architecture standards and supporting processes

  • Refine the definition and validation of new features leading to new solution development, including understanding of what a Client "complete" solution comprises of, its ecosystem, partner dependencies, and use cases, as required

  • Explore and enable automated sales and solutioning methodologies for new and existing capabilities and service offerings

  • Coach and mentor solution architects, sales practitioners and sales teams on the relevant Workplace Services capabilities and service offerings

Basic Requirements:

  • 10+ years demonstrated experience in IT Outsourcing and Managed Services delivery, solutioning/pre-sales, sales, product management or a corporate leadership role in managed services or consulting, with Bachelor's Degree, or equivalent combination of education and experience

  • In-depth experience creating and managing the creation of infrastructure outsourcing solutions and cost models

  • End user services domain and associated technical expertise in the following areas: Endpoint management (including mobility and BYOD), desktop engineering (including VDI, cloud VDI and Application Virtualization) and asset lifecycle management services

  • Knowledge of services support models and related interdependencies in support of a workplace services ecosystem

  • Understanding of emerging business and technology trends such as analytics and automation, as they relate to Workplace/End User services and their implications for potential clients

  • Experience creating and packaging various IT services offerings into large multi-year support services models for end user services/workplace services

  • Experience with end user services product portfolio structures and pricing models

Preferences:

  • ITIL Foundation Certification
  • ITIL Intermediate Module
  • Service Strategy (SS) Certification
  • ITIL Intermediate Module
  • Service Design (SD) Certification
  • Technical certification(s) from OEM providers (e.g. Help Desk Institute, VMWare, Citrix, Microsoft, Flexera, etc.)

Learn more about NTT DATA Services' Digital Workplace Consulting, Large Market Managed Digital Workplace Services and Workplace-as-a-Service (WaaS) Solutions: https://us.nttdata.com/en/services/managed-services/dynamic-workplace-services

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.


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Digital Workplace Services Technical Architect - Remote U.S.

Expired Job

NTT Data Corporation